Minimum Requirements - 3-year IT Diploma or equivalent qualification.
- Proficiency in Java/J2EE.
- Experience with MySQL relational databases.
- Familiarity with AWS CloudFront.
- Knowledge of Postman and working with JSON (RESTful services).
Additional Criteria - Operational/system support experience.
- Strong analytical and development skills.
- Cloud-based experience is advantageous.
- E-commerce or mobile commerce (M-commerce) experience (Android and iOS).
- 2-5 years of programming/analyst programming experience.
- Ability to participate in rotational stand-by support.
- A proactive approach to researching and applying technology-related trends and best practices.
- Strong problem-solving skills, with the ability to identify root causes and provide solutions.
- Ability to synthesise data from multiple sources to identify trends.
- Clear and structured communication, including well-prepared presentations.
- Ability to collaborate with partners to identify areas of mutual benefit and build strong relationships.
- Resourcefulness in adapting to and embracing change.
Job Description As a Support Engineer, you will be responsible for the following:
- Conducting analysis, technical design, and development in alignment with team processes and requirements.
- Developing technical specifications based on systems specifications.
- Designing and coding complex programs from technical specifications.
- Maintaining and supporting existing systems, ensuring their optimal functionality.
- Translating user requirements into systems design.
- Investigating and resolving system issues.
- Keeping systems documentation up to date.
- Ensuring effective operations by implementing approved changes as per change control and security processes.
- Managing your own workload and providing regular progress updates.
- Contributing to the improvement of processes, technology, and architecture.
- Utilizing problem-solving techniques to resolve technical issues.
- Ensuring systems conform to IT governance and information security standards.
- Providing input into risk management strategies and mitigating system-related risks.