JOB DESCRIPTION
Santam’s Guidewire BI DataHub team is looking for a Senior DevOps Engineer, with a solid Solution Architecture background.
The incumbent will work with the broader BI Team, specifically with Technical Architecture and Release & Deployment Management to support and maintain the BI DataHub technical infrastructure, DevOps processes & procedures. Specific emphasis for this role will be the support of the development teams, implementation of alerting & monitoring and the support of infrastructure and application components. Technical mentorship of the DevOps engineers is a critical component of this position, to ensure that the DevOps capability supports the BI architectural guidelines and framework, with emphasis on stability and constant optimisation.
PRINCIPLE ACCOUNTABILITIES
- Technical support of BI Datahub technology (hardware, software, databases - including upgrades, resolving vulnerabilities).
- Administration of infrastructure deployment, technical support procedures, application deployments & releases, servers, nodes, databases, etc.
- Monitoring and management of hardware & software resource performance (CPU, Memory, Disk I/O) across all environments and take decisive action where potential business user impact is anticipated or experienced.
- Collaborating with Architects and Technical Specialists on ways to automate and improve the development, release management and production observation processes & procedures.
- Collaboration with Solution Architects, ETL developers, data engineers and data analysts to ensure that development follows established processes and works as intended.
- Ensure that all BI solutions align to the Approved BI architecture framework.
- Provide technical guidance to BI DevOps engineers.
- System troubleshooting and maintenance.
- Installation of software (from operating systems through to applications) across environments.
General Functions
- Consult with the Solution Architects on the Guidewire platform (PolicyCenter, BillingCenter, ClaimCenter, ContactManager, Digital, Data) in terms of application configuration and infrastructure to support application services.
- Identification of bottlenecks and process inefficiencies and collaborate with team to create and implement improvements.
- Identification of potential risks/issues and give input into risk plan.
- Develop and maintain a comprehensive understanding of the internal workings of key software packages within BI DataHub.
- Work with key vendors to understand their current and future offerings & services with a view of adopting and driving broad implementation.
- Collaborate with Architect and Technical Specialist on the future BI architecture, the implementation roadmap and solution architectures.
Quality Assurance
Work as a team member with Development teams and technical staff, to ensure the solutions/amendments are implemented according to best practice. Participate in various Troubleshooting & Problem-Solving initiatives setup and managed by Technical Support and/or SGT.
QUALIFICATIONS AND EXPERIENCE
- National Diploma / Bachelor’s degree in Computer Science, Statistics, Informatics, Information Systems, Information Technology, Engineering or another quantitative field preferred.
- Minimum 8 years of DevOps engineering experience.
- Minimum 5 years of exposure in BI Solution Architecture environment.
- Working experience with Windows, scripting (i.e., Powershell), SQL Databases, distributed web applications.
- Exposure to ETL tools (e.g., SSIS, DataStage) will be beneficial.
- Experience with CI/CD (continuous integration, continuous delivery) tools.
- Experience with the Atlassian toolset (or similar) in DevSecOps processes is advantageous.
- Experience in application development, version control, support and release management.
- Experience in web services, SOAP, REST, SOA, SMTP, FTP, secure FTP.
- Experience working with and supporting complex systems deployed to cloud (e.g., AWS) would be beneficial.
- Experience working in Data Warehousing/BI landscapes.
KNOWLEDGE AND SKILLS
- Familiarity with monitoring tools and the management thereof.
- Good understanding of complex IT environments, network infrastructure such as load balancers, network proxies, etc.
- Good understanding of information security and how it impacts applications, users, and the broader IT environment.
- Solid knowledge in data management and Data Warehousing.
- Experience in BI solutions architecture, traditional and big data solutions.
- Industry best practice knowledge for BI architectures, coding (ETL) and technical warehouse solutions.
- An enquiring mind with a wide degree of creativity and lateral thinking.
- Focusing and guiding others in accomplishing work objectives by setting goals, establishing best procedures, measuring and facilitating performance, and developing plans for improvement.
- Striving for continuous competitive improvement in line with business requirements.
COMPETENCIES
- Competent in problem solving and troubleshooting at application and networked infrastructure levels.
- Stakeholder management as it relates to business and technical users at different levels in the organisation.
- Research and presentation skills.
- Must be able to work in a team-focused, highly pressurised and dynamic environment.
- Investigation and analysis of information.
- Planning and organisation.
- Communication of technical guidance and instruction to team members.
- Ability to write technical instructions in the use of programs and/or program modifications.
- Ability to accept accountability for actions and decisions.
ABOUT THE COMPANY
Santam is the leading short-term insurer in South Africa. Along with its subsidiaries, the business transacts all classes of short-term insurance. Santam is a large, diversified, and transforming company and our success is rooted in our passion for our clients. Everything we do is centred on our delivery of insurance good and proper.
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