Job Title: E-commerce Coordinator
Introduction:
Are you passionate about e-commerce and eager to gain first-hand experience in a rapidly growing business? We are looking for a dynamic E-commerce Coordinator to join our team in Cape Town. This is an ideal opportunity for someone who is motivated, adaptable, and ready to take on the challenges of a fast-paced environment while learning and growing in the e-commerce field.
Key Responsibilities:
- Handle customer service inquiries and resolve order-related issues promptly and effectively.
- Support the customer service team with website, product, order, and warehouse-related questions.
- Stay informed about product deliveries, stock replenishments, and preorder timelines to ensure smooth operations.
- Monitor inventory levels and assist in coordinating special campaigns, subscriptions, and ad-hoc projects.
- Participate in the planning and execution of promotional drives and marketing initiatives.
- Assist with personalization initiatives to enhance the customer experience.
- Manage orders, including processing returns, exchanges, and collections on a daily basis.
- Prepare weekly reports on customer service performance and feedback, identifying areas for improvement.
Requirements:
- Relevant tertiary qualification in a related field.
- Previous experience in e-commerce, digital marketing, or social media management.
- Excellent written and verbal communication skills in Afrikaans and English (essential).
- Comfortable working in a fast-paced, continually changing environment.
- Strong organisational and project management skills.
- Strong leadership qualities with a proactive, can-do attitude.
- Analytical mindset with the ability to interpret data and make actionable recommendations.
- A natural sense of empathy and understanding of customer needs.
Application Process:
If you meet the above requirements and are excited about the opportunity to contribute to our growing e-commerce team, please submit your CV