Established in 2010, GBS stands as a beacon of innovation, performance, and enduring customer satisfaction. We pride ourselves on fostering a dynamic and inclusive workplace where innovation thrives, and every employee is empowered to contribute their best.
As we continue to grow, we are seeking a visionary Chief People Officer (CPO) to lead our human resources strategy and drive our people-centric initiatives.
The Chief People Officer (CPO) will serve as a strategic partner to the executive team, responsible for crafting and executing the company’s human capital strategy. This individual will play a key role in managing all facets of the people function, including talent acquisition, employee relations and engagement, compensation and benefits, organizational culture, and overall HR operations.
We seek a forward-thinking leader who is passionate about fostering a positive work environment and driving organizational excellence through a people-first approach.
Key Responsibilities:
- Strategic Leadership:
- Develop and implement a comprehensive people strategy aligned with the company’s business objectives.
- Partner with the executive team to address organizational challenges and leverage opportunities.
- Drive organizational change initiatives and ensure they align with business goals.
- Talent Acquisition and Management:
- Oversee the entire recruitment and onboarding processes to attract and retain top talent for both Bulk and Support recruitment.
- Develop and execute talent management strategies, including succession planning and career development.
- Cultivate a high-performance culture through effective performance management and employee engagement programs.
- Employee Relations and Engagement:
- Manage employee relations issues, providing guidance on conflict resolution and disciplinary actions.
- Design and execute programs to enhance employee satisfaction and retention.
- Promote open communication and feedback mechanisms to ensure employee voices are heard.
- Develop strategies to improve employee engagement, work-life balance, and job satisfaction.
- Implement feedback systems to measure and enhance employee engagement and address concerns proactively.
- Design and promote programs that foster a positive work environment, team building, and employee well-being.
- Establish recognition programs to celebrate individual and team accomplishments, reinforcing a culture of appreciation.
- Compensation and Benefits:
- Oversee the design and administration of competitive compensation and benefits programs.
- Ensure compliance with legal and regulatory requirements related to compensation and benefits.
- Review and enhance payroll processes to ensure compliance and efficiency.
- HR Operations:
- Optimize HR processes and systems for enhanced efficiency and effectiveness.
- Monitor and analyze HR metrics to drive data-informed decisions and continuous improvement.
- Driving Culture:
- Design and implement a cultural strategy that aligns with the company’s vision and values, fostering inclusivity, innovation, and collaboration.
- Serve as a role model for organizational culture, demonstrating and promoting behaviours and attitudes that support company values.
- Conduct regular assessments of organizational culture and use insights to drive continuous improvement.
- Integrate culture into all aspects of the employee lifecycle, from recruitment to career development.
- Reward and Recognition:
- Ensure alignment of people strategies with company goals and adapt strategies based on evolving priorities.
- Facilitate the alignment of individual and team goals with organizational objectives, ensuring clarity and transparency.
- Lead change management efforts related to people initiatives, ensuring smooth transitions and minimal disruption.
The successful incumbent must have the following qualifications and experience:
- BA in Human Resources, Business Administration, or a related field ; advanced degree or MBA specializing in HR, Organizational Development, or Leadership preferred.
- 10-15 years of progressive HR experience , including at least 7 years in senior leadership roles.
- Experienced in managing the recruitment of Call Centre and Support staff is essential.
- Extensive experience in leading HR teams, talent management, and performance management.
- Proven track record in strategic planning, employee engagement, and culture development.
- Experience in managing employee relations, conflict resolution, and developing engagement programs.
- Proficient in designing and administering competitive compensation and benefits programs.
- Skilled in optimizing HR processes and leveraging HR metrics for informed decision-making.
- Demonstrated ability to design and implement cultural strategies that align with organizational values.
Skills:
- Proven leadership and change management skills.
- Strong understanding of HR best practices, employment laws, and regulations.
- Excellent interpersonal and communication skills, with the ability to influence and build relationships at all levels.
- Experience in driving diversity and inclusion initiatives.
- Ability to analyze and interpret HR metrics to drive decision-making.
Attributes:
- Visionary leader with a passion for developing and mentoring talent.
- Strategic thinker with a results-oriented approach.
- Collaborative and approachable, committed to fostering a positive work environment.
- Adaptable and resilient, thriving in a fast-paced and dynamic setting.
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