Our Client is a leading force in the luxury hospitality sector with a number of properties in remote locations in Botswana
This position is responsible for overseeing country operations in a manner that ensures delivery of exceptional guest satisfaction while upholding standards and managing cost to achieve delivery of required profit. This role has oversight of all in-country operations and includes aspects such as asset protection and enhancing employee satisfaction which ultimately contribute to the best guest experience.
Our company values of Passion, Safety, Quality and Care are key to this role that provides leadership, training, direction and support to all colleagues and teams in-country, fostering a positive work environment and driving operational excellence / to ensure their commitment to delivering a high-quality product
Duties & Responsibilities:
Delivery of business strategy and results
Monitor political, economic, social, and competitor factors in-country, flagging trends and potential impacts with senior leadership and the Board
Contribute to the development of the company strategy
In-country planning and execution that supports the overall business strategy and goals
Delivery of the promise:
Maintain market position as a leader in providing authentic African experiences
Oversight of in-country teams to ensure that camps operate according to requires standards
Oversight of in-country teams to ensure that the product, service, and guest experience is delivered in line with the group standards at all times
Oversight of their Foundation operations in-country, ensuring we deliver on our promises to the communities in which we operate
Planning, execution and reporting
Annual Capex planning and submission for Board approval
Annual cost projections and financial planning, prepared and submitted for Board approval
Establish internal processes that ensure employees work as a cohesive unit to deliver at the required standard
Ensure that day-to-day operations support the company’s achievement of its financial objectives
Oversight of in-country procurement processes, controls and payments
Ensure 100% adherence to company standards, ensuring excellence and quality at all times
Ensure asset management and procedures are carried out according to company standards
Ensure each property delivers against key metrics / targets
Oversight of project timelines to ensure projects and tasks are effectively accomplished across the full operation
Ensure camp operations and financial/cost of sales reporting is delivered accurately and on time
Report on the management of budgets, assets and resources, managing possible deficiencies and risks as they arise
Ongoing analysis of data and performance metrics to support informed decision-making
Ensure business compliance with relevant laws and regulations
Building of successful teams
Be a strong team leader cultivating a culture where people bring their best
Build successful teams, ensuring they have the required skills and capabilities to deliver
Provide oversight to functional leaders and managers to ensure they effectively manage the company's day-to-day operations
Provide teams with clear goals and expectations that are aligned to company objectives, providing the support and direction needed to achieve these goals
Ensure functional leaders/managers enforce policies, procedures and standards within their specific areas
Provide guidance and feedback to help others strengthen specific knowledge/skill areas
Partner with the HR Manager to handle HR and labour issues in-country
Ensure staff welfare is well taken care of as it is key to the guest experience
Ensure that local labour laws are upheld
Managing key stakeholder relationships
Be an ambassador for the organisation, actively exhibiting the values of Passion, Safety, Quality and Care
Develop and maintain effective relationships with external stakeholders, local partners and communities, attending relevant meetings and forums as required
Develop and maintain effective relationships with internal cross-functional work partners and teams
Requirements:
A proven track record in a General Management role
Commercially astute with a proven ability to develop and implement financial plans
Excellent collaboration, and delegation skills
Excellent communication, and interpersonal skills
Ability to motivate and lead employees, and hold them accountable
Effective leadership and conflict resolution
Strong working knowledge of operational procedures
Strategic planning abilities
Strong decision-making ability
Ability to speak the local language not required but advantageous
Knowledge of the hospitality sector will be an advantage, although not essential.
Only those with Botswanan citizenship or have the ability to work legally in Botswana will be considered.