Duties and Responsibilities:
- Resolve incidents on-site and remotely
- Load, Setup and Customize software/hardware and install PC's, Printers and peripherals
- Hardware & Software fault diagnoses and problem solving on PC's Printers and peripherals
- Fault diagnosis and problem solving on LAN (Ethernet)
- VOIP Knowledge and PBX setup
- Load, setup and provide administrative support on Windows 8, Windows 10, Windows 11, Server 2016, Server 2019 and server 2022
- Roll out Hardware and Software
- Participate in Customer IT projects
- Adhere to internal Administration & Operational processes
- Provide accurate and comprehensive Ticket Notes
- Ensure Documentation is produced and updated as required
- Auditing of potential new clients' site
- Visiting existing clients sites as required.
- Participate as part of a team and individually
- Available to work after-hours if required
Education and Experience:
- Matriculation (Compulsory)
- MCSE or equivalent diploma (Compulsory) MCP (Advantage)
- A+ and N+ (Advantage)
- Valid Driver's License and Own Reliable Transport (Compulsory)
- 5 Years' Experience in the IT industry. (Desktop & Server Support)
- Desktop Hardware, Software (Microsoft Products) and Windows operating systems
- Peripheral installations and fault diagnosis
- Windows 7, Windows 8, Windows 10, Windows 11, Server 2008, Server 2012, Server 2016, Server 2019, Server 2022
- Knowledge of LAN cabling and topology (Ethernet)
- Solid work experience as a Desktop / Server & LAN field technician
- Hardware/software PBX experience (1 Year)