As an I&O Operations Support Engineer, you will be managing the day-to-day Operations to provide delivery of systems and services to meet or exceed objectives and service levels.
Requirements:
- Appropriate 3/4 year IT qualification (Computer and Information Science, Management Information Systems, Information Technology, Computer Engineering, Computer Programming).
- MCSE / MCITP or Recognised Degree/Diploma.
- O365 / MS AD and Exchange Certifications OR Azure Virtual Desktop/Cloud PC.
- 5 - 7 Years of IT Experience.
- Experience in dealing with teams within geographical and technical complex environments.
- Microsoft Server 2008, 2012, 2016, 2019.
- Microsoft Exchange 2016, 2019, DAG.
- Mimecast Email Gateway Management.
- O365 / Azure Administration.
- RDS Terminal Services (2016, 2019).
- Active Directory (2012, 2016, 2019).
- DNS, DHCP, Routing.
- Azure Virtual Desktop/Cloud PC.
- Windows File Server Management (DFS).
- ITIL v3/4.
Responsibilities:
- IT Operations: Monitoring of all establishment infrastructure as a member of the I and O team.
- End-user support for establishment business.
- IT contact centre for establishment.
- Support Business with Telephony, infrastructure, connectivity, and MS operations.
- Implement and adhere to best practice guidelines, policies, processes, and procedures.
- Ensure technical operational efficiency within the business.
- Execute business needs based on identified priorities within the team.
- Identify, minimize, and escalate potential IT risks and opportunities in IT Operations.
- Ensure effective business alignment by developing and maintaining effective relationships with stakeholders as part of the I and O teams.
- Deliver successful end-user support to businesses.
- Security and User Management:
- Business application security administrator for all establishment's core applications.
- Spot checks on Ad accounts for the establishment.
- Assist with IT audits for establishment.
- Assist with quarterly security reports.
- Infrastructure:
- Maintain the current functionality of infrastructure technology within the business.
- Implement Infrastructure monitoring benchmarks as identified by the team.
- LAN and WAN:
- Monitor and support the onsite LAN and WAN for the establishment's business.
- Assist users with password resets and connectivity support.
- Asset Management: Updating/Maintaining the asset register for all IT hardware as part of the team.
Salary: R26 000 - R30 000
Position: On-site position.
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