Job Title: Technical Field Specialist
Required for a reputable automotive manufacturing company based in Cape Town, Western Cape.
Requirements:
- Minimum 5 years motor industry experience gained in a Technical Services environment / Product Engineering / After Sales.
- Degree or National Diploma in any relevant Engineering Field or Diploma/Degree in Operations Management with a Motor Mechanic Trade Certificate and a Master Technician Certificate.
- A minimum of 2 years’ experience in dealing with automotive product support issues of a technical nature and Customer Service liaison relating to Technical Support.
- Expert knowledge of product, Group standards, After Sales systems and support, warranty, dealer workshop processes, technical infrastructure and consumer legal framework.
- Proven experience in Dealer Network with specific focus of After Sales and vehicle diagnostics.
- Expert knowledge of product defect diagnostics through Guided Fault Finding (GFF).
- Have an in-depth knowledge and understanding of the Consumer Protection Act (CPA).
- Ability to manage and formulate new dealer strategies.
- Effective problem-solving abilities, combined with logical visual and spatial thinking skills.
- Customer orientated, assertive and persuasive skills.
- Computer literacy (MS Office) and Group systems.
Responsibilities:
- Traveling at short notice to repair complex problems to the correct safety and quality standards on vehicles at Dealers (both local and Sub-Saharan Importers).
- Performing root-cause analysis of complex vehicle problems and providing input for developing Dealer training content and material to address specific shortcomings and topics.
- Conducting in-depth 3-4 day Dealer onsite compliance audits to prescribed Group Aftersales processes and standards.
- Ensuring the ongoing development and coaching of Dealer personnel to the desired level of Technical Core Process compliance.
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