Seeking a seasoned IT leader to oversee I&T Operational services, driving transformation and automation to minimize customer downtime.
RESPONSIBILITIES
- Deliver I&T Operational services to the business, driving transformation and automation to minimize customer downtime.
- Lead a team of I&T infrastructure professionals, developing and coaching team members in technical aptitude, customer service, and communication.
- Design and facilitate a performance measurement framework, continuously evaluating and enhancing the Incident Management process in line with ITIL best practice.
- Manage incident classification, prioritization, and escalation processes, communicating updates to customers and I&T colleagues on issue identification, status updates, and resolution progress.
- Plan, coordinate, and set priorities for technical support and system administration, including work schedules, standard operating procedures, projects, and maintenance.
- Manage strategic vendors, contractors, and consultant relationships, responsible for adhering to all company data archiving policies and procedures.
- Maintain knowledge of state-of-the-art technologies, resolving existing problems and developing solutions to recurring problems.
- Provide input and manage short and long-term Technology budgets, maintaining knowledge of information security best practices, applications, and industry security trends.
- Establish and manage Cyber Security function, documenting and maintaining Technology Architecture artefacts.
REQUIRMENTS
- Grade 12
- Bachelor's degree in Information & Technology or related
- Project Management Professional (PMP) certification (ITIL, Cobit, and TOGAF would be an added advantage)
- 10 years management experience leading complex technical projects in an enterprise operation
- Exceptional communication skills, both verbal and written
- Excellent technical skills on the latest technology platforms
- Strong work ethic with a fierce dedication to exceeding expectations
- Impeccable organizational skills with the ability to multitask and deliver results under pressure
- Ability to address tactical issues in the short-term while maintaining strategic vision for the long-term
- Effective manager who has achieved success working with diverse teams in different environments
- Strong appreciation for business value and understanding of the trade-offs in varying levels of customer service
- Ability to engage in detailed technical discussions with strong analytic reasoning and problem-solving skills
- Experience with IT Service Management (ITSM), Information Technology Infrastructure Library (ITIL), and Control Objects For IT (Cobit) principles
- Strong time management and troubleshooting skills
- Able to work outside of standard hours, including weekends
- Ability to think quickly and clearly during critical incidents
- Confident speaking in front of an audience, with the ability to interact and connect with Executives, Senior Business Management, Board members, engineers, and technical contacts
- Ability to understand and articulate complex concepts in a clear and concise manner
- Strong personal desire to improve and expand industry-related knowledge
- Ability to develop effective relationships
- Proven expertise in designing and implementing a successful customer service strategy in a dynamic environment
- Ability to identify, analyze, and solve varied unrelated problems
- Ability to modify standard operating procedures when necessary
- Ability to document policies and chair management-level boards
RUMUNERATION
R1.5 To R2.0 Million Per Annum (Total Cost To Company)
Remote Work : No
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