We are seeking a Customer Service/E-Commerce Training Specialist to develop and deliver technical, procedural, and soft-skills training materials for our employees. This is a full-time, remote role offering long-term growth within an established organization. Call center training experience is desired but not required.
Why This Role?
- Shape our brand narrative across diverse service channels.
- Your ideas matter; share solutions to elevate our business.
What You'll Do:
- Train newly hired agents.
- Conduct 1:1 and group training for new hires.
- Lead Zoom training sessions on Customer Service best practices.
- Assist with creating SOPs and developing training curriculum.
What We Seek:
- 1-2 years of Customer Service Training experience.
- 3-5 years of BPO experience in the Customer Service Industry.
- 1-2 years of Virtual Assistant experience (preferred).
- Experience with eCommerce tools/software such as Gorgias, Shopify, Zendesk, Re, Freshdesk, etc.
- Knowledge and experience in eCommerce.
- Familiarity with HubSpot, Monday.com, and other CRM tools.
- Experience with Canva, Trainual App, and Loom (preferred but not required).
- Excellent communication skills, both written and verbal.
- Exceptional coaching, planning, and organizing skills.
- Strong attention to detail.
Internet Requirements:
- Must have a personal PC or laptop with at least an Intel i5, AMD Ryzen 5, or equivalent processor.
- DSL, Cable, or Fiber internet connection required.
- LAN connection required (minimum 20 mbps).
Compensation:
- $5/hour + performance bonuses.
- Health and dental insurance.
- Paid time-off.
- Company swag kit.
- Performance and recognition incentives.
- Year-end bonus.
Ready to join the journey?
We’re committed to building a team of experienced professionals. If your background aligns with this role, we want to hear from you!
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