JOB PURPOSE
Technical specialised support on products.
Providing comprehensive technical services for the efficient and safe operation of electronic technology for health, safety and productivity in the mining sector.
MINIMUM REQUIREMENTS
- N4 with 4 to 6 years of experience in electronics (hardware and software) and IT (hardware, networks and software) OR Trade qualification in electronic/electrical.
- 4 - 6 years of experience.
- Knowledge of company product.
- Good computer skills (Microsoft package).
- Valid driver’s license.
- Coal Mine Experience - MUST
- Own Vehicle.
RESPONSIBILITIES:
Product Management
- Existing products configuration management to latest specifications.
- Quality requirements – NCR’s, ECR, TB, WI - Coordinating this.
- Coordinate or assist with testing of firmware.
- Coordinate or assist with testing of hardware.
- Assist with technical training where required.
- Carry out ad-hoc audits on area product support.
- Assist with technical matters for support and projects when requested.
- Review, update, and create product manuals as required.
- Assist with product trials.
- Coordinate or assist with customer product trials/POC’s.
Product Marketing
- Assist with customer presentations where required.
- Assist sales force with product training and/or customer interface meetings where required.
- Understand product solutions and roadmap of product evolution by understanding how the solution solves client problems.
- Provide insight on market intelligence – Competitor solutions and customer needs per sector.
- Assist with product launch activities – Product demonstration, trial, POC, presentation, and creating launch advertising content.
Administration
- Schedule daily time to answer or create necessary emails.
- Create time for document reviews.
- Create time for typical HR related tasks – Prompt petrol claims, leave expenses, etc.
- Liaise with customers through emails or phone calls where required.
Technical
- Installation, repairing, calibration, certification, and technical support of electronic products and systems to the highest technical and safety standards on the specified mine/s.
- Set up and test units to meet specified requirements.
- Quality check all work as per company quality policy.
- Troubleshoot problems to determine root cause and recommend corrective actions.
- Order and maintain stock.
- Maintain electronic equipment and software according to company standards and manage repairs as necessary.
- Report and record further maintenance requirements.
- Manage new projects.
- Operate hand tools and small power tools and understand their use and function.
- Maintain housekeeping standards.
- Perform any other reasonable duties assigned by your direct supervisor/manager.
Support
- Liaise with other technical employees and customers on-site to ensure quality and safety of work and contractual obligations are met.
- Keep supervisor updated on all unresolved and/or potential problems affecting the customer or company.
- Provide regular feedback to Technical Coordinator and Supervisor.
- Provide support to the Senior Technician and Supervisor on assignments and work in other departments as instructed.
- Develop customer relations.
- Complete required documentation, reports, and paperwork for the mine, customers, and Technical Coordinator/Supervisor.
Health and Safety
- Always adhere to all customer safety regulations.
- Conduct specific risk assessments before commencing daily tasks.
- Ensure medical and inductions are valid.
PERSONAL ATTRIBUTES
Skills:
• Excellent English grammar (both speaking and writing)
• Electrical competencies
• Electronic competencies
• Excellent computer skills (administrative)
Knowledge:
• Electrical
• Electronics
• Mechanical
• Mine exposure on TMM is an advantage
• MS Office, MS Teams
Attributes:
• Self-starter
• Good time management
• Diligent
• Able to adapt to rapid changes
• Able to handle pressure
• Good administrative skills
• Very good communication skills
• Result driven
• Team player
All applicants who meet the minimum requirements and wish to apply should do so on or before 14th of October 2024 at 12:00 .
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