Reference: 9239 NB
Consultant: NineBroodryk
Job Description: Customer account management; including:
- Customer relationship management.
- Communicating and engaging with customers as needed.
- Being an approachable and reliable point of contact and leading meetings with customers.
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Building sustainable relationships and trust through open and interactive communication.
Project management, project reporting, and coordination of projects that may be cross-cutting other functions in the team.
Customer support; including:
- On-boarding of management teams, training presentations and demonstrations.
- Online support calls.
- Customer profile and system setup.
- Providing customers with system implementation advice.
- Preparing bespoke insights, guidance and recommendations for management teams.
- Responding to help desk support queries timeously.
Providing support to the broader team as needed.
Data collection support, related admin and sense-checking.
Qualifications: - A genuine passion for sustainability with an appropriate level of understanding and knowledge of sustainability issues and solutions in primary production and the food industry.
- BEng, BSc, BCom, or similar.
- Experience in the agricultural industry would be beneficial.
- At least 1 year of work experience.
- Ability to work independently, to take initiative and ownership.
- Ability to work well in a team.
- Good time management and prioritisation skills.
- Good communication and presentation skills.
- Excellent understanding of agriculture & food supply chains.
- Ability to build long-term customer relationships.
- Drive to satisfy customers.
- Conscientious.
- Active listening skills.
- Adaptable.
- Problem-solving skills.
- Ability to work well under pressure.
- Comfortable in the use of IT platforms.
- Excellent English and Afrikaans verbal and written skills.
- An understanding of Spanish would be a bonus.
- Based in Stellenbosch region or surrounds.
- Have a valid SA Driver’s licence and own transport.
How to Apply: - Email your comprehensive CV to .
- If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system.
- We reserve the right to only conduct interviews with candidates of choice.
- Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful.
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