Job Title: CCTV and Telecare Operator
Location: Medway
Reports to: Control Centre Team Leader
Contract Type: Temp to Permanent
Salary: 24,764.70 per annum
Schedule: Rotating shifts covering 24/7 - 365 days
Key Responsibilities:
Assistive Technology Monitoring:
- Monitor and respond to assistive technology calls, ensuring all interactions are accurately logged.
- Offer reassurance to vulnerable individuals (e.g., elderly, disabled) and coordinate necessary assistance from emergency services or family members.
- Conduct routine equipment tests and report any technical issues to the appropriate manager promptly.
CCTV Monitoring:
- Actively monitor public and commercial CCTV systems, identifying suspicious activity or potential security threats.
- Take manual control of cameras as required, document incidents, and escalate issues to the relevant authorities.
- Respond to inquiries from authorised personnel while adhering to Home Office guidelines and Code of Practice.
Emergency Call Handling:
- Manage emergency calls from Council Out of Hours services, following established protocols and documenting actions taken.
- Coordinate emergency responses in collaboration with external agencies.
- Undertake additional responsibilities as directed by the Control Centre Team Leader or Customer Delivery Manager.
Essential Criteria:
- Strong interest in assistive technology for independent living.
- Genuine passion for helping vulnerable individuals, including those with disabilities, health issues, or the elderly.
- Ability to work under pressure and manage multiple tasks or interruptions simultaneously.
- Excellent communication skills to handle sensitive situations and convey complex information effectively.
- Ability to work autonomously and make decisions based on established protocols without immediate supervision.
Experience and Qualifications: Essential:
- General education, including GCSEs in English and Maths (or equivalent).
- Strong analytical skills to interpret complex data and develop effective solutions.
- Good coordination and dexterity in managing CCTV systems and computer-based tasks.
- Must pass Non-Police Police Vetting Level 1 and an enhanced DBS check.
Desirable:
- SIA license for CCTV operations.
- Experience in monitoring CCTV systems, with an understanding of data protection and public space surveillance regulations.
- Background in caring roles, such as needs assessments or care planning.
Skills:
- Proficient in ICT and assistive technologies.
- Excellent time management and the ability to meet strict deadlines.
- Strong problem-solving skills, particularly in high-pressure situations.
- Proven ability to collaborate with internal teams and external agencies, including emergency services and local councils.
Work Environment:
- Schedule: Rotating shifts providing 24/7 coverage, including weekends and holidays.
- Physical Requirements: Ability to sit for extended periods in a control room setting and focus on multiple screens.
Compensation and Benefits:
- Salary: 24,764.70 per annum.
- Benefits: Death in Service Benefit, 24-hour GP access, Health assessments for night shifts, Counselling services, Free parking, Complimentary tea/coffee, Access to Mental Health First Aiders, Birthday day off, Christmas concessionary day.
