Are you a seasoned professional with a knack for collections in the micro-lending sector?
Are you ready to take the lead and drive results in a fast-paced environment? We have an exceptional opportunity for you!
Duties & Responsibilities
- Lead and oversee the collections department, ensuring timely and effective recovery of outstanding debts while maintaining positive customer relationships.
- Work closely with a dedicated Credit Controller to manage the entire collections process, from early-stage delinquencies to legal proceedings if necessary.
- Develop and implement strategies to optimize collections performance and reduce delinquency rates, leveraging data analytics and technology solutions.
- Monitor and analyze collection trends and metrics, providing regular reports and insights to senior management.
- Actively engage with customers to negotiate repayment plans and resolve disputes, demonstrating empathy and professionalism.
- Stay abreast of industry regulations and best practices in collections management, ensuring compliance at all times.
- Foster a culture of accountability, continuous improvement, and teamwork within the collections team.
Desired Experience & Qualification
- Proven experience in collections management within the micro-lending industry, with a hands-on approach and a track record of driving results.
- Ability to thrive in a high-volume, fast-paced environment, with excellent time management and prioritization skills.
- Strong communication and negotiation skills, with the ability to effectively interact with customers and stakeholders at all levels.
- Tech-savvy mindset, with proficiency in collections software and a willingness to embrace new technologies and automation tools.
- Leadership qualities, including the ability to motivate and inspire a team towards achieving common goals.
- Knowledge of relevant regulations and compliance requirements in the financial services industry.
Interested?
Don't miss out on this opportunity to join a dynamic team and make a difference in the lives of their customers. Apply now and take the next step in your career journey!
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