The Account Manager will manage the relationship management with key principals to ensure accounts are retained and that day-to-day operational queries are managed effectively; To help grow business in the principal channel through expansion of services to customer base; To maintain profitability of key accounts; and drive supply chain efficiencies to the benefit of both the customer and the company ensuring the establishment of long terms strategic partnerships.
Minimum Requirements
• Bachelor’s Degree or similar.
• 3 years account or general administration experience preferably in a FMCG environment.
• 5+ years supply chain experience.
Duties & Responsibilities
Set customer strategy.
• Set strategy for individual customers based on group and customer objectives.
• Obtain sign off across the business on customer strategy.
• Implement key KPI’s in line with strategy.
Relationship Management
• Set key KPIs for customers in line with business strategy.
• Review customer KPIs monthly ensuring customer and the company compliance to key KPIs.
• Drive opportunities to build strategic partnerships through the identification of opportunities for collaboration.
• Manage internal business functions against agreed KPI’s.
• Manage customer queries and concerns as and when they occur.
Business Development
• Identify opportunities for expansion within existing principals.
• Match the company business capabilities to principals’ needs through identifying service solutions
• Guide commercial discussions with team and negotiate commercial agreements.
• Implement rate reviews and increases as and when needed to ensure management of principal profitability.
Drive Supply Chain efficiencies
• Work cross functionally with supply chain to deliver efficiencies through negotiation with customers on agreed efficiencies.
• Build relationships between Supply Chain and the customer to ensure that the customers Supply Chain is optimised.
• Actively drive the S&OP process with the principal to manage key cost drivers such as stock cover, SKU cover etc.
Self-Management
• Take ownership and accountability for tasks and activities and demonstrate effective self-management in terms of planning, prioritising, and self-development.
• Follow through to ensure that quality and productivity standards of work are consistently and accurately maintained.
