Requirements:
It is not expected that the successful candidate will necessarily have experience / competency in all the areas highlighted below.
- Relevant Bachelors Degree (or equivalent) or relevant vocational training.
- 2 plus years work experience, working in a high-pressure environment.
- Experience of working with large database/CRM systems.
- Ability to work in line with POPI and with an understanding of donor and patient confidentiality.
- Willingness to travel on occasions for training and workshops, both nationally and internationally.
- Own transport and valid driver's license.
Duties: - Screen and categorize incoming e-mails from South African Transplant Centers and Registry Search Coordinators.
- Enter new search requests into the Hap-E Search software if the Transplant Center is not enabled.
- Relay information about ongoing searches to the relevant registry coordinators.
- Support transplant center coordinators with special requests or missing information.
- Obtain and document invoicing information where applicable.
- Provide pro forma invoices to obtain medical aid authorization.
- Ensure medical aid authorization is obtained before donor workup or activation requests.
- Facilitate workup communication between the international registry and relevant parties, ensuring updates throughout the process.
- Request and obtain import/export permits and customs clearance as required.
- Organize courier services if not provided by the international registry.
- Assist with cryopreservation requests and ensure adequate handling of unused products.
- Follow up after transplantation to assess customer satisfaction.
- Collect and report information related to serious adverse events if necessary.
- Support new users with registration and provide training on the registry software.
- Assist with donor center activities, including arranging free family typing and resolving any complaints.
- Assist in creating and maintaining departmental procedures, ensuring compliance with all relevant regulations.
- Engage in quality assurance, service improvement projects, and regular supervision with the Head of Medical.
- Stay informed of developments in stem cell donation and comply with health, safety, confidentiality, and data protection policies.
SALARY DISCLAIMER: The advertised salary range is merely a guideline to attract a range of potentially suitable candidates to the advertised position. It is the prerogative of the future employer to offer a candidate any market related remuneration package in line with the candidates qualifications, skills and level of experience.