The role requires candidates to commit to the following: - This is a 6-months short term contract role. - 2 months of onsite training in our office at Pasay followed by WFHarrangement after requirements is met - Must be physically based in Metro Manila, Cavite, Bulacan, Laguna or Rizal. - 5 days’ work week which includes weekends and flexible andor holidays. - 9 hoursday schedule inclusive of lunch break. Operations is 247 –shifting, rotating and possibility of night shift - Internet Connectivity - maintain 200 Mbps wired internet and powerconnectivity Amazon Philippines is seeking dedicated, hardworking, analytical candidateswith a proven track record of performance and results-oriented thinking, tojoin the Seller Experience Protection Operations (SEPO) Team in Manila.Candidates will be responsible for a wide range of duties related to theinvestigation and elimination of online e-commerce risk. Ideal applicants willhave experience in the e-commerce payments space, trust and safety field, andsuccess in a customer-focused workplace. The successful candidate will be responsible for identifying, investigating,and mitigating fraudulent activities, ensuring compliance with regulations,and protecting our clients interests. The role involves proactive engagement with team members, leads, management,and third-party vendors to achieve goals. Performance will be assessed basedon productivity, quality assurance, and contribution to departmentaldevelopment. The Investigation Associate role is open to People with Disability (PWD) whoare passionate about making a difference in the fight against fraud. Key job responsibilities The Investigations Associate position relies on excellent judgment to plan andaccomplish goals and will work under limited manager supervision. Excellentindividual problem-solving and analytical skills are used to authenticatecustomers and complex transactions. Nearly all decisions are expected to bemade independently with little to no guidance and a high degree of accuracy. The Investigations Associate will be required to engage in frequent writtenand verbal communication with department management, risk analysts, riskengineers, other company associates and third party vendors to accomplishgoals. They may also be required to contact customers by phone. Productivity and quality assurance will be evaluated along with the overallcontribution to the development of the department. Key job responsibilities - Identify underlying issues of various cases and claims of Amazon Vendorproducts. - Utilize Amazons internal tools to view and analyze product issues. - Proactively collaborate with Business Leaders and Team members on a weeklybasis for process alignments and updates. - Generate reports on the number of cases and claims resolved per dayperweek. ### BASIC QUALIFICATIONS• Minimum a high school equivalent diploma, preferably with 1-3 years ofexperience in investigation or customer support. • Fresh graduates with no experience are welcome to apply • Have the infrastructure to support working from home: a. A dedicatedworkspace at home, free from background noise, where they can connect to theinternet and work on deliverables. b. A postpaid (wired) fiber internetconnection with a minimum speed of 200 Mbps or better, and at least 100 GB ofdata from a reliable provider. • Good written and spoken English skills and an ability to composegrammatically correct, concise and accurate written responses ### PREFERRED QUALIFICATIONS• Comfortable working MS tools and using basic level of automation • Experience in fields such as InvestigationsPaymentsSecurity or Bankingdomain • Intermediate knowledge of E-commerce