The SP-Support Associate acts as the primary point of contact between Amazonand our Selling Partners (SP). The SP-Support associate is responsible forproviding timely and accurate operational support to Selling Partners who sellon Amazon stores. The successful candidate has a direct and immediate impacton the experience of buyers at Amazon. A strong track record of customercentricity is required for the role. A SP-Support associate is expected toaddress Selling Partners issues effectively, while working closely with otherstakeholders within Amazon and adhering to service level agreements for phone,chat andor email cases. In addition, SP-Support associate is also expected tocontribute to a positive team environment and drive process improvements asapplicable. Key job responsibilities 1. Comfortable working in a dynamic contact center environment withflexibility to adapt quickly to changing priorities with the appropriate senseof urgency. 2. Resolve complex queries from Selling Partners leveraging strong criticalthinking and decision-making skills 3. Provides exceptional service to Selling Partners, building trust andstrengthening relationships through empathy, active listening and rapportbuilding. 4. Adeptly navigates multiple communication channels concurrently includingphonechat and email to engage with Selling Partners effectively 5. Demonstrates effective, clear and professional written and oralcommunication. Listens closely and empathetically to Selling Partners:understands, paraphrases, and prioritizes SP’s needs, then providesappropriate solutions. 6. Consistently delivers on Selling Partner experience and efficiency(qualityproductivity) goals, 7. Ability to maintain excellent levels of confidentiality and data securitystandards. Also, adherence to company policies, code of conduct and acommitment to exceptional Selling Partner service 8. Actively seeks solutions through logical reasoning and data interpretationindependently. 9. Fosters a positive and cooperative team environment. 10. Demonstrates Enthusiasm for learning and commitment to continuousimprovement ### BASIC QUALIFICATIONS- 1. College Graduate - 2. Fluent in EN language1 (basis requirement) with written and verbalcommunication skills - 3. Experience in working with Operating systems (Windows) and using OfficeSuites (Word, Outlook and Excel) - 4. Should be able to work with flexible rotational shifts, includingweekends, nights andor holidays ### PREFERRED QUALIFICATIONS- 1. 1+ year of experience with 6months+ working in Live Channel B2BCustomerservice environment - 2. Business acumen in areas of e-commerce and retail is advantageous. - 3. Typing skills of 30 words per minute with an accuracy of 93%