A transportation representative acts as the primary interface between Amazon,seller and our delivery partners. Associates are expected to identify concernsand work on troubleshooting delivery partnerseller issues and provide processimprovement suggestions. Key job responsibilities Effectively communicate in a clear and professional manner at all times. Provides expedites prompt and efficient service to Amazon sellers deliverypartners. Effectively manage sensitive cases by reporting up the escalation matrix. Demonstrate excellent time-management skills. Maintains or exceeds targeted performance metrics. Actively seek solutions through logical reasoning and identify trends tosuggest process improvements. ### BASIC QUALIFICATIONSGraduation in any specialization from a recognized university. Excellent communication skills (written and verbal) in language. Ability to communicate correctly and clearly with all customers. Good comprehension skills – ability to clearly understand and state the issuescustomers present. Work successfully in a team environment as well as independently. Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and InternetExplorer. Excellent typing skills. Demonstrates an ability to successfully navigate websites. Demonstrates a proficient knowledge of email applications. ### PREFERRED QUALIFICATIONSProficiency in Advanced Excel (pivot tables, vlookups).