Seller Support at AMAZON Amazon.com strives to be Earths most customer-centric company where peoplecan find and discover virtually anything they want to buy online. By givingcustomers more of what they want - low prices, vast selection, and convenience- Amazon.com continues to grow and evolve as a world-class e-commerceplatform. The Seller Support team acts as the primary interface between Amazonand our 3rd party sellers. We obsess over providing world class support to 3rdparty Sellers on the Amazon platform. We strive to predict the Sellers needsbefore they recognize they may need our support, create innovative self-helptools, and provide solutions to help our partners better serve theircustomers. Position Description: Global Seller Support Associate (Fixed-term, workingremotely) The Seller Support Associate acts as the primary interface between Amazon andour 3rd party sellers, providing phone andor email support governed byinternal service level agreements. The Seller Support Associate will beresponsible for providing timely and accurate operational support to 3rd partySellers on the Amazon platform. The successful candidate has an immediate,distinct effect on the experience of customers of Amazon, making a strongrecord of customer focus a high standard for the role. A Seller SupportAssociate is expected to address chronic system issues, provide processimprovements, develop internal documentation, and contribute to a teamenvironment. Summary of Responsibilities - Demonstrates effective, clear and professional written and oralcommunication. - Provides prompt and efficient service to Amazon Sellers and Merchantsincluding the appropriate escalation of Sellers’ issues. - Maintains a positive and professional demeanor always portraying thecompany in a positive light and effectively managing sensitive issues. - Demonstrates excellent time-management skills and the ability to workindependently while using departmental resources, policies and procedures. - Contributes to a positive team environment and proactively aids teammembers with difficult contacts as needed. - Maintains acceptable performance metrics such as quality, productivity,first contact resolution, and attendance. - Actively seeks solutions through logical reasoning and data interpretationskills and identifies trends to appropriate channel including improvementsuggestions. - Liaise with other departments such as Customer Service, MerchantInvestigations, or Payments teams as required to resolve Seller’s issues andquestions. We are open to hiring candidates to work out of one of the followinglocations: Virtual Location - KOR ### BASIC QUALIFICATIONS- Experience with Microsoft Office products and applications - Work a flexible scheduleshiftwork area, including weekends, nights,andor holidays - Language: Fluent in English and Korean - Demonstrated desire to expand skills into new areas. - Technical (Computers & Internet) savvy is required. Desired skill-setsinclude MS Office Application Excel and Internet Explorer Mozilla Firefox - Business acumen in areas of e-commerce and retail is advantageous - Process improvement awareness and experience - Enthusiasm and strong self-motivation. - Strong prioritization and time management skills, with a high degree offlexibility. - Ability to embrace constant change with flexibility and good grace. - Demonstrate appropriate sense of urgency and adaptability in response tochanging business needs - Demonstrates effective communication, composure, and professional attitude - Exemplary performance record, particularly with regard to quality &productivity - Work a flexible scheduleshiftwork area, including weekends, nights,andor holidays ### PREFERRED QUALIFICATIONS- High energy, solution focused with a passion for customer service. Theideal candidate will demonstrate keen logical thinking and analytical skills,with the ability to understand and empathize with sellers. Willingness to workto high performance targets as well as an inquisitive and improvement basedapproach to work are critical competencies for this role. The Seller SupportAssociate demonstrates end to end ownership of every seller interaction andcouples this with proactive problem solving to provide exceptional support tosellers. - Education: Bachelor Degree preferred - 6 + months experience within a customer service contact centre environmentwould be an advantage.