Soho Support - Bedrooms CoordinatorThe Role
We are looking for an experienced full time Coordinator to join our Soho Support Team.
This position would suit someone with experience in room reservations, who is adaptable
and thrives in a fast-paced working environment.
Main Duties
- To effectively handle all incoming calls and email enquiries for room reservations
for Soho House properties in North America, converting enquiries to bookings and
in line with mystery shop guidelines. - Accurate data entry, ensuring that all guest records are correctly inputted at all
times, without exception. - To be commercially aware and able to offer recommendations on services.
Keeping up to date with all promotions and special offers across the business. - To ensure that Soho House reputation is second to none within the industry in
terms of customer experience by continually exceeding guest expectation and
providing service excellence. - To undergo any training needed to achieve the above responsibilities
- To work to agreed KPIs and adhere to company policies and procedures, whilst
delivery service excellence in line with the Soho House ethos.
What We Are Looking For
- Previous experience in a Reservations Agent role or similar - telephone based
customer service experience essential. - Previous experience with Opera essential
- Excellent attention to detail and administration skills
- Previous experience of working with high profile/VIP guests
- Experience of working in a 5 star/luxury hotel
- Problem solving skills and previous experience of managing complaints efficiently
- Excellent reading, writing, and oral proficiency in the English language
- Excellent time management skills with the ability to prioritize tasks and meet
deadlines - Sufficient knowledge of Microsoft Office
Benefits
Soho House offers competitive compensation packages that feature global benefits and perks. Whether you're seeking entry-level employment or a new opportunity to expand your profession, we offer training to develop the technical and managerial skills necessary to grow your career.
Soho Friends Membership (Every House Membership awarded after 1 years' service)
Free lunch at Store X Caf in 180 Strand Mondays & Fridays
50% off Food & Drink, 7 days a week
Staff Room Rate; Any Bedroom, Any House, $100 a night
Private Health and Dental Care
Weekly Pay
Life Assurance
Birthday Day Off
Up to 50% Staff Discount on Cowshed & Soho Home
In Office Dog Policy
Season Ticket Loan
Christmas Office Closure
In conjunction with Soho Impact, take 2 days paid a year to support a charity of your choice.
Free Counselling Sessions
Cookhouse & House Tonic: Our Cookhouse & House Tonic programmes offer unique food and drink trainings, events and opportunities to inspire and educate.
Continuous training to develop yourself personally and professionally
Exclusive access to our benefits platform with hundreds of discounts on shopping, gym memberships, holidays, insurance and much more
Team Events: From fitness sessions to cinema screenings and art classes, each month we hold a series of fun events which you can sign up to.