Role Reports to General Manager
A head of department position, with the purpose of enhancing the overall value of the companies by proactive product management.
Group: Product Relationships
- Maintain expert level understanding of the 3, 4 and 5 star Southern and East Africa product offerings and distribute this knowledge to the businesses
- Develop and maintain relationships with key supplier decision makers
- Responsible for signing off of ad-hoc product contracts for utilization by the company not contracted by TSC
- Negotiate and contract all rates and incentives in Tanzania and Kenya
- Negotiate and improve deposit and credit policies
- Engage key suppliers to develop strategic trade deals, value adds and flash sales in line with market trends
- Manage the Preferred Supplier Lists and distribution of information via
Salesforce Groups
- Establish reciprocal agreements with key suppliers where manages onwards travel requests for direct bookers (TBC)
- Manage supplier visits to the offices, and staff attendance
- Manage educational requests and planning in line with the Sales Manager
- Attend events, professional meetings, trade shows and exhibitions as necessary
1: Product System
- Oversee the Tourplan to Salesforce sync, ensuring products and rates are available and correct
- Loading non-TSC product ‘skeleton structures’ into Salesforce
- Interface with TravelSmartCrew on Rate database, supplier discussions and Papertrail procedures
- Oversee and manage Webconnect bookings in Tourplan
2: Product System
- Manage and approve loading of rates
- Oversee live API linking and availability into Tourplan
1: Product and Booking Procedures
- Use your EQ to actively make suggestions on product, routing/logistics to consultants on every new Opportunities created in Salesforce
- Approve or Reject Quotations proceeding to a Raised Booking Confirmation stage by ensuring correct deposits have been requested, preferred suppliers used and Gross Profit maximized through booking channel efficiencies (OTA and BAR rates) Note, on an ad-hoc basis this may require attention outside of office hours
- Respond and report on guest issues relating to poor supplier product during trips
- Liaise with suppliers as necessary to alert them to any real time issues raised by consultants and/or step in to rectify immediate client complaints regarding product
- Successfully manage distribution of special offers to the wider team, including Marketing
2: Product and Booking Procedures
- Quality control quotes been sent out by Sales Consultants
- Task Management and internal processes managed through ClickUp
- General Administration of rates in ClickUp - assuring filing of rates for ease of use
- Oversee iCom Bookings
1: Marketing
- Provide strategic feedback to Marketing on booking trends and market insights
- Design, develop and price website tour inventory (project for Q2/Q3 2023)
- Advise and give insight to web copy/positioning of suppliers on websites
- Interface with the Marketing Team for content collateral within the monthly marketing plan
- Use the company Linkedin profile to build closer relationships with suppliers and increase overall profile in the industry
2: Marketing
- Product train agents via setting up and facilitating webinars
- Provide strategic feedback to Marketing on booking trends and market insights
- Design, develop and price set departures
- Interface with the Marketing Team for content collateral within the monthly marketing plan
- Use the company Linkedin profile to build closer relationships with suppliers and increase overall profile in the industry
Group: Human Resources
- Continually train and nurture sales consultants on destination and product understanding
- Manage and develop a team of direct reportees within the Product Department
Group: General
- Participate as a productive Head of Department and contribute to strategic and operational planning and achievement of the company’s vision & objectives
- Assist in business development and maintenance, including policies, systems, improvements
- Drive endorsed communication channels (Salesforce Tasks, Chatter and Email)
- Exhibiting behaviors that are consistent with the company culture
- Adhere to all company policies, processes and procedures including administration guidelines