Basic Function
This role is primarily responsible for monitoring, assessing, and developing the channels of hiring, and hiring the right kind of people in the Organization through the. To ensure:
- Smooth Functioning of the various channels of Recruitment
To mentor the Executives, in respective Teams
Essential Functions
- Ensure that the process transactions are processed as per policy / procedures
- Ensure that the assigned targets are met in accordance with SLA and Internal standards
- Ensure that the quality of transaction is in compliance with predefined parameters as defined by Process Excellence
- Ensure adherence to established attendance schedules
- Ensure adherence to Company Policies and Procedures
The performance parameters include the following:
- Development and management of New and Existing vendors
- Cost effectiveness of hiring through that channel
- Quality parameters
- Compliance adherence in process and audits
- Number of defects made against the Offers rolled out
- Attain consistency in time to hire of candidates
- Offer to Joining Ratio
Primary Internal Interactions
- Team for the purpose of coordination
- Manager for escalations, unresolved issues, appraisals and reviews
- SAVP / VP for solving the issues unsolved by the immediate supervisor
- Operations and Support hiring managers – for the purpose of Recruiting candidates for their processes and for calibration purposes
- Finance and Commercial departments for settling vendor
- Customer Experience Analysts and Trainers for the purpose of Voice Capability assessments
Primary External Interactions
- Vendors for:
- Hiring candidates, Lining up candidates for interviews and also assessing their performance
- Giving Advertisements
- Preparing promotion material
Skills
Process Specific Skills
- Interviewing skills
- Feedback skills
Soft skills (Minimum)
- Excellent Communication skills – written and oral
- Should be confident and willing to work in shifts and travel
Should display sufficient flexibility and urgency to handle pressure in a cross- cultural environment
- Computer proficiency – MS Office
- Team handling skill
- Should be able to take decisions in all kind of situations
- Orientation towards data and MIS
Soft Skills (Desired)
- Self starter
- Good Listening skills
- Dependable
- Matured to carry out assessments
Education Requirements
- Matric (Passed)
- Appropriate Tertiary Qualification in related field or Post Graduate with specialization in Human Resources will be preferred
Work Experience Requirements
- Minimum 3 years’ experience in a Lead role
- Experience in the BPO sector
- Sound experience in Leading a team to onboard between 150-200 FTE monthly across various processes
- Solid track record of success in Volume Recruitment