Job Description
- Responsible for ensuring smooth functioning of Quality Compliance, driving compliance and process improvement initiatives in the allocated business processes
- Ensure timely incubation of QCAs in allocated processes and ensuring that QC deliverables (monitoring, feedback, production, reporting) targets are met
- Manages / Leads innovation / PE projects
- Assist in set up of Quality Compliance function for business processes in coordination with Operations and/or Migrations Team -Timeously and accurate reporting of the internal rating on the SLA parameters; timeously and accurate reporting of quality performance
- Conduct regular Gage R & R / calibrations sessions internally and/or with clients
- Perform ongoing reviews to ensure compliance to QSD and facilitate in changes in QC procedures
- Drive compliance in business processes to internal standards and third-party certification standards by providing support to Operations in closure of audit findings
- Train / mentor QCAs on quality tools and concepts
- Support Six Sigma Projects
Competencies Required
- Fosters a spirit of collaboration and teamwork
- Content Development
- Networking & Influencing
- Basic Statistical Analytics
- Operational planning and Process Management Knowledge
- Has a bias for action. Superior Implementation Resolves Conflicts Constructively
- Feedback
- Communication
- Conformance with Policies/Compliances
- Process Mapping and Documentation
- Ability to Work Independently
- Monitoring and reviewing
- Problem Solving
Experience Required
Minimum of 2 years International BPO / Offshore Quality Assessing Management / Team Leader experience.