Who are we?
MiWay is a direct financial services company. We are passionate about service excellence, convenience and offering our clients superior value products. Our Vision is to be a world-class direct financial services business that offers a complete array of services under one convenient umbrella – all managed online. Category winners of the Mail & Guardian Top Companies Reputation Awards in 2014, as well as the Deloitte Best Company to Work For Survey 2011 and 2012 – we are passionate about our people. We are positive that with the right people on board, we will continue to grow and give our clients the freedom to do things their way – free from worry and most importantly at peace with all the “what-ifs” of the world. Company values that every employee subscribes to are: Energy, Freedom, Accountability and Attitude. The ideal candidate is one who has the courage to be bold and subscribes to MiWay’s core values! Do you have a positive attitude, love a challenge, treat your colleagues with respect and look for solutions, not problems? If yes, then MiWay is the place for you!
Minimum Qualifications Required
- Grade 12/Standard 10/NQF 4
- RE 5
- Tertiary Qualification (FSCA Recognized)
- Class of Business: Personal lines
Minimum Experience
- Minimum of 5 years’ experience in a broker or client services environment
- Minimum of 5 years’ experience in a Underwriting/Policy Admin Services role
- Minimum of 1 year experience as a Team Leader or 2IC
Deliverables include, but will not be limited to
- Team Performance and Productivity
- Project Planning and Execution
- Communication and Coordination
- Management of Service Levels and TAT
- Manage Broker/Client complaints and feedback
- Problem Solving and Decision Making
- Resource Management
- Documentation and Compliance
- Ensure fair and consistent measurements are in place for the team
- Weekly coaching and training to improve the team's skill sets
- Team Development and Culture
Essential Requirements
- Professionalism
- Presentable
- Analytical
- Above average numeric skills
- Must be highly proficient in dealing with clients/brokers at all levels
- Excellent verbal and written communication skills
- Attention to detail
- Self-motivated and Flexible
- Problem solving skills and solution oriented
- Ability to multi-task and cope with pressure
- Ability to lead people
- Commitment to personal and team goals
- Reporting progress to stakeholders
- Motivating team members to accomplish their goals
- Nurturing team member strengths and identifying areas for improvement
- Ability to apply business rules and processes
Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realise their worth. Through its five business clusters – Sanlam Fintech, Sanlam Life and Savings, Sanlam Investment Group, Sanlam Allianz, Santam, as well as MiWay and the Group Office – the group provides many opportunities for growth and development.
Turnaround time
The shortlisting process will only start once the application due date has been reached. The time taken to complete this process will depend on how far you progress and the availability of managers. Deadline to apply: 4 October 2024
Our commitment to transformation
At MiWay we believe in cultivating a positive and dynamic working environment that gives you freedom and opportunity to succeed. MiWay is committed to transformation and embracing diversity. This is what drives us to achieve a multicultural workplace with employment equity as a key goal to create an inclusive workforce, reflective of the demographics of our society.
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