Responsibilities
The Service Advisor will be responsible to maximize service sales and maintain high levels of customer satisfaction by doing the following:
- Maximize service sales by using professional sales techniques.
- Ensure the security of cash taken.
- Create customer confidence in the brand by ensuring professional and knowledgeable performance.
- Ensure the highest level of efficiency and courtesy when dealing with the customer.
- Record customer's details and requirements accurately by means of a Job card.
- Record and update service history and vehicle details accurately.
- Carry out a physical inspection of the vehicle with the customer (damages to be noted). Mileage of vehicle to be noted on the job card during inspection.
- Perform daily follow-ups with customers.
- Keep clients updated throughout the day regarding vehicle progress.
- Ensure completed jobs are not released without verified payment.
- Ensure all CPA documentation is completed correctly as required by the Law.
- Ensure the Company's quoting policy is adhered to.
- Ensure payment arrangements are confirmed prior to commencement of job.
- Confirm type of job before opening job card.
- If customer has service/maintenance plan, ensure authorization is received.
- Ensure costings are correct as per costing Matrix/authorization.
- Obtain authorization from customer for any additional work required.
- Ensure cash sale policies are adhered to.
- Control your vehicles on the work-in-progress report.
- Deposits to be taken on jobs over R 5,000.
- Ensure deposits of no less than 50% are taken from customers on quotes exceeding R 5,000.
- Ensure that repair waiver forms are completed and signed by the customer.
- Ensure filing system is up to date.
- Ensure all warranty job cards are given to Warranty Clerk daily.
- All costings must be done on a daily basis and especially prior to collection.
- All labour hours should be costed on carry overs daily.
- Communicate up-sell items to the customer with correct authorizations.
Please note that preference will be given to non-equity candidates in line with the company's transformation goals.
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