Senior Service Desk Technician - Liverpool Full-time office-based role (5 days/week)
A growing retail company seeks a Senior Service Desk Technician provide hands on senior level service desk support, to mentor junior staff and support the Service Desk Manager.
Key Responsibilities:
- Assist in supervising Service Desk staff
- Manage IT support queue and aid technicians
- Monitor SLAs and escalate issues
- Supp...