Operations and People Manager
Are you looking for a compelling opportunity to lead the early setup of a small, dynamic team, where youll play a crucial role in both operational and people management?
We are looking for a diverse leader who can drive operational success through strong people management while passionately delivering a safe, reliable, flexible, and punctual service that exceeds client and customer expectations.
Key responsibilities:
People:
- Promoting a positive attitude to safety through personal leadership and challenging and championing safety behaviours
- Supporting the on-boarding and development of an operations team who are engaged, talented and high performing; nurturing an innovative and continuous improvement culture
- Maintaining an effective working relationship with recognised trade union representatives and officials
- Working closely with the wider HR Team to ensure ER cases are managed effectively
- Supporting and mentoring colleagues, identifying and providing development opportunities that help them in achieving their career goals
- Championing the Colleague Survey and supporting Senior Managers to deliver actions from Colleague Survey plans
- Carrying out investigation, disciplinary and absence management meetings to ensure a fair and consistent process is applied across the business.
- Key involvement in recruitment to ensure quality candidates are selected and onboarded effectively.
Operational:
- Setting aims, objectives and priorities within the operations team to deliver key operational KPIs
- Leading, developing and managing the Operational team in accordance with SPS policies and procedures.
- Being the face of SPS through engagement with key client representatives, continuing to maintain an excellent partnership in delivering shared objectives.
- Ensuring the core principles of service delivery are fully embedded and the need for continuous change and improvement to ensure SPS continues to thrive is fully understood.
- Dynamically analysing data both retrospectively and proactively to identify key issues and suggest and implement actions for improvement to ensure continuous improvement of performance.
- Ensuring day to day collaboration between all departments to ensure exceptional service delivery is maintained.
- Implementing continuous improvement in service performance to ensure the Business KPIs are always met.
- Full compliance with all SPS policies and procedures and statutory regulations.
Essential skills & experience:
- 3+ years in a similar role, or combined individual experience
- HR & Operational knowledge on the ground
- Experience with investigations, disciplinaries and employee relations cases
- Proven ability to lead a team of highly engaged and motivated people
- Collation and analysis of data
- A flexible approach to working hours as we are a 24/7 business.
Essential qualifications & knowledge:
Desirable:
- PCV licence & Certificate of Professional Competence (CPC)
- Knowledge of transport legislation & licence
- H&S knowledge in a heavily regulated industry
Please note:
- This role is an 18-month fixed term contract with a view to go permanent
- You must be able to travel to Somerset for the first month to support your training.
All employees must be willing to undergo Baseline Personnel Security Standard (BPSS) and obtain a DBS certificate.
Somerset Passenger Solutions welcomes applications from a diverse range of candidates regardless of background, gender, race, religious beliefs, disability, sexual orientation, or age.
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