MiWayLife is dedicated to supporting, growing and empowering clients with affordable, simple, and suitable solutions, primarily through telephonic intermediary channels. We have approximately 100 tied sales agents, all dedicated to meeting the financial needs of our clients and prospective clients.
MiWayLife’s vision is to establish a world-class direct financial service business that seeks to:
⦁ offer its clients excellent service, superior value products, and fair treatment always;
⦁ be an employer of choice; and
⦁ be a good corporate citizen and play a meaningful role in the transformation of the Financial Services industry.
MiWayLife’s culture is values-based and is built around the pillars of Accountability, Attitude, Energy Freedom and Professionalism. We are a family of vibrant and energetic free-thinkers, constantly looking to innovate and disrupt.
What will you do?
⦁ Sell life insurance telephonically
⦁ Achieve sales targets
⦁ Adhere to Quality and Compliance processes to minimize business risk
⦁ Maintain optimal operational efficiencies based on productivity measures
⦁ Adapt and change to fit in with changing business operational requirements
⦁ Sales objection handling
⦁ Build and maintain good client relationships
⦁ Keep abreast of developments and trends in the Industry – self learning
⦁ Ensure commitment to the FAIS Fit & Proper qualification requirements
What will make you successful in this role?
Qualification & experience
⦁ Grade 12 qualification
⦁ At least 2 years’ experience within a Sales Outbound Call Centre selling insurance (with targets attached to the sales)
Knowledge and skills
⦁ Good understanding of Financial Services Industry related legislation and regulation
⦁ Understanding of sales processes and servicing industry
⦁ Outbound Sales experience is required
⦁ Fluency in English and one other South African official language
⦁ A clear criminal and credit record
⦁ Commitment to the FAIS Act and meeting Fit & Proper qualification requirements
⦁ Willingness to work overtime in order to achieve targets.
⦁ Being fully computer literate.
Personal attributes
⦁ Interpersonal
⦁ Planning and organizing
⦁ Building and maintaining relationships
⦁ Treating Customers Fairly
⦁ Initiative
⦁ Results Driven/Achievement orientated
⦁ Continuous learning
⦁ Tenacity
⦁ Objection handling skills
⦁ Team orientated
⦁ Ability to receive and implement feedback
Qualification and Experience
Diploma with 2 to 3 years experience or Grade 12 with 4 to 5 years related experience.
Knowledge and Skills
Drive leads and service targetsCoaching, quality and complianceReporting and communicationManagement of employees
Personal Attributes
Decision quality - Contributing independentlyInterpersonal savvy - Contributing independentlyPlans and aligns - Contributing independentlyDirects work - Contributing independently
Build a successful career with us
We’re all about building strong, lasting relationships with our employees. We know that you have hopes for your future – your career, your personal development and of achieving great things. We pride ourselves in helping our employees to realize their worth.
Core Competencies
Cultivates innovation - Contributing independentlyCustomer focus - Contributing independentlyDrives results - Contributing independentlyCollaborates - Contributing independentlyBeing resilient - Contributing independently
Turnaround time
Due date for applications:
If you meet the above criteria, and you are interested in applying for this role please submit your CV via the following link:
The closing date for applications is 30th September 2024.
Please note that the recruiter reserves the right to withdraw the advertisement prior to the closing date, or to allow for further applications to be submitted after the closing date indicated.
Turnaround times
The time taken to complete this process depends on how far you progress and the availability of managers.