We’re the world’s leading data, insights, and consulting company; we shape the brands of tomorrow by better understanding people everywhere.
Worldpanel provides brands and retailers with a unique, 360-degree understanding of consumer behaviour across the globe. We are shopper-centric, continuously monitoring the purchase and usage behaviour through the largest omnipanel in the world. With unparalleled datasets, pioneering technology and expert analysts, we partner with brands and retailers of all sizes, empowering them to reimagine what’s possible, and change the landscape to create a better, healthier, more sustainable and inclusive world.
Role Purpose: Primary Role will be to recruit, onboard and train new panelists.
Key Tasks
- Recruitment of new panelists with leads coming via various sources i.e. online, referrals etc.
- Onboarding (Training) new Panelists
- Responsible for replacement of Panelists when there are dropouts from the panel
- Closely track and monitor the participation of the Panelist for the first month and communicate with them if there are any concerns
- Connect with Panelists and understand their concerns when the engagement levels are low and resolve issues for the first month on the panel
- Communicate importance of engagement and the need for active participation
- Get feedback from Panelists and communicate the same to Project Manager, in order to communicate to senior team there by enabling appropriate decisions to be taken to ensure smooth panel functioning – in particular with relation to recruitment and onboarding
- Communicate and be in touch with the Recruitment Project Manager daily
- Regular connections to understand Panelists issues and queries for the first month and to resolve them at the earliest
- Use GPM (Global Panel Management) tool during all engagement activities, to be able to track and monitor discussions and updates
- Checking first month scans and addressing quality concerns
- Training panelist on rewards program
- Face to Face In field recruitment when required
- Hand over panelist to permanent PME after payment of first rewards
- Monitoring of demographic profile of panel to ensure correct demographics targeted for recruitment
Knowledge and skills needed for success:
- Experience with CATi / Helpdesk Team and Fieldwork
- Computer literate- proficient with Microsoft Office (Excel and word) and open to learning new programs (GPM)
- Good interpersonal Skills
- Self motivated and can self manage
- Ability to speak a vernacular language is a plus
Reasonable Adjustments
Kantar is committed to offering equalopportunities to all individualsincluding during the recruitmentprocess. If you require any reasonableadjustments or assistance, pleaseadvise us in advance of your interviewso that we can make the necessaryarrangements.
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