Business Segment: Personal & Private Banking
To manage a team of Level 2 Cash Consultants who take demand from walk-in customers for any cash related (e.g. teller, ATM, Forex etc.) matters whilst forming an accurate assessment and understanding of that demand in order to act on it in a manner that consistently delivers what matters to the customer within the parameters of the bank's financial offerings.
Qualifications
Minimum Qualifications
Type of Qualification: NQF Level 5
Field of Study: FAIS Accredited
Experience Required
Client Coverage
Personal and Private Banking
3-4 years
Previous branch banking experience in the front line (e.g., telling, treasury). Knowledge of the procedures and the interdependencies of the various functions performed in the branch.
Additional Information
- Adopting Practical Approaches
- Articulating Information
- Challenging Ideas
- Exploring Possibilities
- Following Procedures
- Generating Ideas
- Making Decisions
- Producing Output
- Providing Insights
- Upholding Standards
- Banking Process & Procedures
- Client Retention
- Customer Acceptance & Review (Consumer Banking)
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