Description
About the job Store Manager
Protect and grow profitable market share within a Store in accordance to the Store, Division and Company strategy.
Requirements
- Grade 12 with at least 3 (three) years related retail management experience or 5 (five) years related retail management experience
- Must have well developed business acumen
- Must be able to work under pressure
- Must be computer literate (Basic computer literacy)
- Must have strong leadership skills
- Must have strong administrative skills
- Own transport is preferable with valid drivers licence
- Must have own cell phone
- Must have sound knowledge of Health and Safety aspects in line with local (OHSA) and / or neighbouring Countries legislation
- Must have strong Human Resources Management skills
- Attention to detail
Strategic Management
- Develop, implement and manage a strategic plan for the Store ensuring it is aligned with the overall Divisional strategy and strategic initiatives
Grow and Protect Market Share
- Grow transactions, sales and market share in store as defined in the budget
- Achieve sales budgets and growth objectives
- Manage and promote the customer loyalty programmes and 3rd party credit
- Develop action plans to protect the markets where competitors are entering the markets.
- Ensure Store Business plans are implemented and updated when required
Customer Service
- Manage the implementation and monitoring of the Customer Service strategy in the store
- Ensure an effective Delivery Service is maintained within the store as per company policy
- Grow and maintain VIC and charge card client base
- Recommend Range improvements to suit the market
Asset Control
- Manage and control shrinkage within the Store as per policy
- Protect Assets (Cash, Stock and Fixed)
- Managing Debtors within the Store
- Analyze security requirements and recommend changes in the Store.
- Ensure physical security measures in the store are implemented and maintained.
Business Trade Licenses (Countries)
- Ensure that all relevant Trade Licenses are up to date and renewed timeously, where applicable
Human Resource Management
- Manage manpower requirements in line with the Company and Division strategy
- Ensure Succession Planning & Career pathing is in place within the store
- Ensure open communication / relations with the Store Employee Forum and staff.
- Ensure training & Development is in place for the store.
- Manage Employee Relations within the store
Maintaining Store Standards
- Conduct daily floor walks
- Ensure implementation of agreed Action Plans (PIP’s) where necessary
- Monitor adherence of Company standard compliance in the Store
- Ensure maintenance of housekeeping standards
- Ensure merchandising policies and standards are adhered to
- Ensure ready for business is implemented within the stores
- Ensure lighting, store and racking is maintained in good condition
Stock Management
- Ensure stock is ordered and received as per policy
- Ensure that damage stock is cleared as per policy
- Implement Obsolete / deranged stock action plans as per policy
- Manage the slow moving stock as per policy
- Implement excess stock action plans as per policy
Store Safety (OHSA) Standards
- Manage Safety aspects in line with local (OHSA) and/or neighbouring Countries legislation:
- Ensure all required checklists are completed
- Ensure appointment of all OHSA representatives for the store as per OHSA Act or if required as per relevant country legislation
- Investigate, report and manage OHSA Incidents
Expense management
- Manage the Store to the Financial Model and benchmarks
- Maintenance of expenses in line with budget within the store
Insurance Claims Administration
- Report all incidents to the relevant insurer.
- Liaison with relevant insurer on the claim particulars and validity of the claim
- Submission of documentation to the relevant insurer.
Management of CB Way
- Implement and maintain controls and disciplines as per the CB Way
Lead with Vision
- Establishes a clear and compelling outcomes for area of responsibility
- Develops appropriate action plans in order to achieve established outcomes
- Ensures that employees understand their role towards the achievement of the department’s outcomes
- Motivates employees to achieve the established outcomes
- Proactively identifies and addresses issues and risks within own department that may impede the delivery of the department’s outcomes
Provide Direction
- Develops operational plans to enable the achievement of set objectives
- Ensures adherence to policies and procedures within area of responsibility
- Sets example as a driver of company values and motivate and support employees in department so that others can buy into vision, mission and values
Drive for results
- Constantly looks for and acts on opportunities to improve department performance
- Works to exceed goals set by others
- Develops stretching goals for self and department, working consistently and tenaciously to meet these
- Implements clear control mechanisms to measure results against department performance objectives
- Identifies barriers to performance and persists in overcoming them
- Assists team members in achieving their goals
- Proactively anticipates and acts on trends and evolving needs
Think Strategically
- Identifies gaps or potential inconsistencies in business results, performance data, processes or systems by recognising patterns in information
- Prepares contingency plans for identified problems and situations that might occur
- Proactively take considered action to ensure that a current problem which could be ignored in the short term does not escalate
Solve Problems
- Proactively identifies problems and seeks root cause
- Analyses information objectively and thoroughly and identify gaps or potential inconsistencies in operational results, performance data, processes or systems by recognising patterns in information when solving problems
- Develops and implement appropriate action plans breaking complex tasks into manageable parts
Make Decisions
- Makes decisions within framework of company policies and within set time lines
- Makes decisions giving due consideration to consequences of the decision made in area of responsibility
- Implements decisions made in line with agreed processes and policies
- Stands by own beliefs and decisions with self confidence
Plan
- Establishes priorities, operational plans that ensure the best utilisation of resources in area of responsibility
- Takes into account consequences of planning on area of responsibility with regards to organisational processes, budgets, resource- availability and the external environment
Empower
- Mentors and coach subordinates in department by devoting significant time to provision of one-on-one coaching and support to others
- Works with subordinates to create individual development plans that are clearly linked to business, team, and individual needs and goals
- Delegates to individuals at the appropriate level
Manage Performance
- Follows through on commitments made and deliver on them to achieve set objectives and targets
- Takes accountability for own and or subordinates actions and implements corrective action where required
- Defines clear and stretching department goals and standards in line with strategic initiatives and objectives
- Implements and manages appropriate control mechanisms to ensure department objectives are achieved
- Uses appropriate behavioural skills to resolve operational performance problems
- Acts as a role model and motivates others to achieve the highest standards of quality and efficiency
- Determines employees’ strengths and weaknesses relative to demonstrated behaviours and job requirements and implement appropriate development plans
Handle Pressure
- Handles pressure well and is consistent in controlling own responses irrespective of time/or workload pressures
- Remains focused and rational by not showing frustration or anger when resisted and displays self-confidence when dealing with difficult situations
- Calms others who are expressing frustration or anger
Innovate
- Generate unique alternatives, options or solutions to problems
Manage Change
- Manages planned changes that may be brought about as a result of internal and or external circumstances
- Ensures that the department responds to the changing environment and stakeholders needs and expectations
Influence
- Persuades, convinces and influence others towards point of view as leader of the department by being aware of self, others and context
- Displays appropriate, written presentation and oral communication aligned to audience requirements
- Projects credibility and confidence even when faced with obstacles
Assert Authority
- Gets one’s point across with credibility and self-confidence ensuring adherence to policies despite work pressures experienced
- Asserts self during interpersonal situations
- Maintains and projects confidence, even in adverse circumstances
- Makes a positive personal impact that is clear and concise for the audience
- Facilitates open, direct two-way communication
- Expresses disagreement with peers or more senior colleagues, tactfully and appropriately
Collaborate
- Recognises conflict among team members and deal with it effectively
- Identifies and improves communication to bring conflict within the team into the open and facilitate resolution
- Makes concerted effort to collaborate and build rapport with internal stakeholders in finding solutions to situations leading to conflict and misunderstanding
Communicate
- Assesses the needs of audience in order to deliver appropriate message and content
- Applies communication strategies to ensure inputs from role players are discussed and acted upon
- Actively shares information and ideas, and encourages others to share their views and concerns
- Recognises and proactively deal with situations with potential for miscommunication leading to damaged relationships
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