Description:
Protect and grow profitable market share within a Store in accordance with the Store, Division and Company strategy.
Requirements:
- Grade 12 with at least 3 (three) years related retail management experience or 5 (five) years related retail management experience
- Must have well-developed business acumen
- Must be able to work under pressure
- Must be computer literate (Basic computer literacy)
- Must have strong leadership skills
- Must have strong administrative skills
- Own transport is preferable with valid driver's license
- Must have own cell phone
- Must have sound knowledge of Health and Safety aspects in line with local (OHSA) and/or neighbouring Countries legislation
- Must have strong Human Resources Management skills
- Attention to detail
Responsibilities:
- Strategic Management: Develop, implement and manage a strategic plan for the Store ensuring it is aligned with the overall Divisional strategy and strategic initiatives.
- Grow and Protect Market Share: Grow transactions, sales and market share in store as defined in the budget. Achieve sales budgets and growth objectives. Manage and promote the customer loyalty programmes and 3rd party credit. Develop action plans to protect the markets where competitors are entering. Ensure Store Business plans are implemented and updated when required.
- Customer Service: Manage the implementation and monitoring of the Customer Service strategy in the store. Ensure an effective Delivery Service is maintained within the store as per company policy. Grow and maintain VIC and charge card client base. Recommend Range improvements to suit the market.
- Asset Control: Manage and control shrinkage within the Store as per policy. Protect Assets (Cash, Stock and Fixed). Manage Debtors within the Store. Analyze security requirements and recommend changes in the Store. Ensure physical security measures in the store are implemented and maintained.
- Human Resource Management: Manage manpower requirements in line with the Company and Division strategy. Ensure Succession Planning & Career pathing is in place within the store. Ensure open communication/relations with the Store Employee Forum and staff. Ensure training & Development is in place for the store. Manage Employee Relations within the store.
- Maintaining Store Standards: Conduct daily floor walks. Ensure implementation of agreed Action Plans (PIP’s) where necessary. Monitor adherence to Company standard compliance in the Store. Ensure maintenance of housekeeping standards. Ensure merchandising policies and standards are adhered to. Ensure ready for business is implemented within the stores. Ensure lighting, store and racking is maintained in good condition.
- Stock Management: Ensure stock is ordered and received as per policy. Ensure that damaged stock is cleared as per policy. Implement Obsolete/deranged stock action plans as per policy. Manage the slow-moving stock as per policy. Implement excess stock action plans as per policy.
- Store Safety (OHSA) Standards: Manage Safety aspects in line with local (OHSA) and/or neighbouring Countries legislation. Ensure all required checklists are completed. Ensure appointment of all OHSA representatives for the store as per OHSA Act or if required as per relevant country legislation. Investigate, report and manage OHSA Incidents.
- Expense Management: Manage the Store to the Financial Model and benchmarks. Maintenance of expenses in line with budget within the store.
- Insurance Claims Administration: Report all incidents to the relevant insurer. Liaise with relevant insurer on the claim particulars and validity of the claim. Submission of documentation to the relevant insurer.
- Management of CB Way: Implement and maintain controls and disciplines as per the CB Way.
- Lead with Vision: Establish clear and compelling outcomes for area of responsibility. Develop appropriate action plans to achieve established outcomes. Ensure employees understand their role towards achievement of the department’s outcomes. Motivate employees to achieve established outcomes. Proactively identify and address issues and risks within own department that may impede delivery of the department’s outcomes.
- Drive for Results: Constantly look for and act on opportunities to improve department performance. Work to exceed goals set by others. Develop stretching goals for self and department, working consistently and tenaciously to meet these. Implement clear control mechanisms to measure results against department performance objectives. Identify barriers to performance and persist in overcoming them. Assist team members in achieving their goals. Proactively anticipate and act on trends and evolving needs.
- Think Strategically: Identify gaps or potential inconsistencies in business results, performance data, processes or systems by recognising patterns in information. Prepare contingency plans for identified problems and situations that might occur. Proactively take considered action to ensure that a current problem which could be ignored in the short term does not escalate.
- Solve Problems: Proactively identify problems and seek root causes. Analyze information objectively and thoroughly and identify gaps or potential inconsistencies in operational results, performance data, processes or systems by recognising patterns in information when solving problems. Develop and implement appropriate action plans breaking complex tasks into manageable parts.
- Make Decisions: Make decisions within the framework of company policies and within set timelines. Make decisions giving due consideration to consequences of the decision made in area of responsibility. Implement decisions made in line with agreed processes and policies. Stand by own beliefs and decisions with self-confidence.
- Plan: Establish priorities, operational plans that ensure the best utilisation of resources in area of responsibility. Take into account consequences of planning on area of responsibility with regards to organisational processes, budgets, resource availability and the external environment.
- Empower: Mentor and coach subordinates in department by devoting significant time to provision of one-on-one coaching and support to others. Work with subordinates to create individual development plans that are clearly linked to business, team, and individual needs and goals. Delegate to individuals at the appropriate level.
- Manage Performance: Follow through on commitments made and deliver on them to achieve set objectives and targets. Take accountability for own and/or subordinates' actions and implement corrective action where required. Define clear and stretching department goals and standards in line with strategic initiatives and objectives. Implement and manage appropriate control mechanisms to ensure department objectives are achieved. Use appropriate behavioural skills to resolve operational performance problems. Act as a role model and motivate others to achieve the highest standards of quality and efficiency. Determine employees’ strengths and weaknesses relative to demonstrated behaviours and job requirements and implement appropriate development plans.
- Handle Pressure: Handle pressure well and be consistent in controlling own responses irrespective of time/or workload pressures. Remain focused and rational by not showing frustration or anger when resisted and display self-confidence when dealing with difficult situations. Calm others who are expressing frustration or anger.
- Innovate: Generate unique alternatives, options or solutions to problems.
- Manage Change: Manage planned changes that may be brought about as a result of internal and/or external circumstances. Ensure that the department responds to the changing environment and stakeholders' needs and expectations.
- Influence: Persuade, convince and influence others towards point of view as leader of the department by being aware of self, others and context. Display appropriate written presentation and oral communication aligned to audience requirements. Project credibility and confidence even when faced with obstacles.
- Assert Authority: Get one’s point across with credibility and self-confidence ensuring adherence to policies despite work pressures experienced. Assert self during interpersonal situations. Maintain and project confidence, even in adverse circumstances. Make a positive personal impact that is clear and concise for the audience. Facilitate open, direct two-way communication. Express disagreement with peers or more senior colleagues, tactfully and appropriately.
- Collaborate: Recognise conflict among team members and deal with it effectively. Identify and improve communication to bring conflict within the team into the open and facilitate resolution. Make concerted effort to collaborate and build rapport with internal stakeholders in finding solutions to situations leading to conflict and misunderstanding.
- Communicate: Assess the needs of the audience in order to deliver appropriate message and content. Apply communication strategies to ensure inputs from role players are discussed and acted upon. Actively share information and ideas, and encourage others to share their views and concerns. Recognise and proactively deal with situations with potential for miscommunication leading to damaged relationships.
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