Role Overview Drive and rollout successful network expansion and develop operational teams to ensure targets are met, while maintaining contract performance and quality standards.
Responsibilities - Client management lead to support key workstreams
- Delivery of Fibre, FTTP projects - utilising PIA, underground and overhead
- Resource management, to include subcontract teams to meet demands and challenges
- Help develop required department structure
- Management reporting into client and internal senior management
- Representation of the company at client meetings
- Oversee the running of all field operations
- Ensure the whereabouts of staff tracking them with progress reports
- Management and development of staff (monthly 1-1's, team meetings, objective setting, performance management )
- Field visibility 2-3 times a week to drive performance with the field teams
- Weekly reporting to the Head of Department
- Daily calls to drive the plan vs actuals delivery from the field
- Weekly planning sign-off for the following weeks plan
- Own and drive the incentive scheme and govern compliance
- Own the safety plan for all field employees
- M anagement of the P&L, costs and budgets for your areas
- Adherence to health, safety and environmental policies
Skills, Qualifications & Experience - Previous, practical experience in Operational Manager capacity
- Minimum of 3 years' experience in Telecoms and FTTP Networks
- NRSWA Accreditation (desirable)
- Experience in managing field operational teams in an FTTP delivery environment
- Strong skills in client management, planning and resource management
- Proficient with Microsoft Office (Word, Outlook, Excel) and working knowledge of work management systems
- Well organised and professional
- Effective leadership and communication skills
- Self-motivated, and able to motivate others effectively
Salary & Benefits - Car allowance
- 25 days holiday + bank holidays
- 3x life assurance
- Employee Assistance Program (discount from high street retailers)
- Private healthcare
- Free eye test vouchers
- Employee referral scheme
- Pure Gym discount
- Virgin Media - 'My Rates' discount
- Occupational Health
- Access to apprenticeships
Please note that you will need to be based within 1 hour commute of the offices in the West Midlands.
Svella Connect is a leading provider of telecoms and digital infrastructure, building and installing high-speed broadband networks to help connect businesses and residents with full-fibre internet. With depots in Warrington, Leeds and Kirkby in Ashfield, Nottinghamshire, we are a leading contractor for telecoms and internet providers such as Virgin Media and carry out a range of projects across Yorkshire, Midlands and the North West.
Our vision is to be the employer of choice in the industry by investing in long-term growth, introducing technology, innovation and developing efficient ways of working to ensure excellent service for our clients and their customers.