Key Responsibilities: Multi-Property Management:
- Oversee operations, maintenance, and management of multiple tourism properties.
- Implement consistent operational standards to ensure high quality, safety, and guest satisfaction.
- Coordinate with on-site managers and staff to address property-specific needs and challenges.
- Conduct regular property inspections to assess conditions and address issues.
Financial Oversight:
- Manage property budgets, ensuring alignment with financial objectives and maximizing profitability.
- Monitor financial performance, occupancy rates, revenue, and expenses across all properties.
- Develop and implement pricing strategies and revenue management tactics to optimize property performance.
Marketing and Tourism Development:
- Lead marketing initiatives to promote properties across various platforms and channels.
- Collaborate with local tourism boards, travel agencies, and industry partners to drive occupancy.
- Plan and coordinate promotional events and activities to enhance visitor experiences.
Guest Relations:
- Ensure high guest service standards, addressing inquiries, complaints, and feedback professionally.
- Monitor and improve guest satisfaction based on feedback to enhance the visitor experience.
Staff Leadership and Development:
- Develop and implement training programs to uphold high service standards.
- Foster a culture of teamwork, professional development, and accountability among staff.
Maintenance and Compliance:
- Oversee property maintenance and ensure properties are kept in excellent condition.
- Ensure compliance with local regulations, licensing requirements, and safety standards.
- Manage vendor relationships for maintenance, landscaping, and other outsourced services.
Strategic Planning and Reporting:
- Develop long-term strategies for property improvements, upgrades, and service expansion.
- Report regularly to senior management on performance indicators, challenges, and growth opportunities.
Qualifications: - Bachelors degree in Hospitality Management, Property Management, or a related field (preferred).
- 5+ years of experience in tourism, hospitality, or property management with a focus on multi-property oversight.
- Strong leadership and management skills, capable of overseeing multiple locations and diverse teams.
- Financial acumen with experience in budgeting, forecasting, and revenue management.
- Excellent communication, organizational, and problem-solving skills.
- Proficiency with property management software and industry-related technology.
- Knowledge of local tourism trends, real estate, and regulatory requirements.