Scheduling, Raising PO'S, administrative duties, Call handling Your new company An opportunity to work for a large, global organisation that is growing. Your new role Assisting the service manager in overseeing administration assistance and support to all customers, engineering staff and others within the business to ensure that the levels of customer service are achieved. Scheduling and coordinating engineers in a timely manner Escalating customer complaints or escalations Logging of reactive calls Monitoring engineer attendance Producing daily escalation report Attend team meetings Providing helpdesk cover for holidays and sickness What you'll need to succeed Good organisational skills Strong customer service skills Knowledge of CRM systems Ability to work to deadlines A sharp eye for detail Experience working in administrative work and being able to work under pressure and with tight deadlines What you'll get in return Free parking onsite Annual Bonus Social lunches and events Pension What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. 4596891