Helpdesk Administrator required at Brixton prison, London Job description: Company name - MITIE Care & Custody Job title - Helpdesk Administrator Reporting to - Senior Facilities Manager Our values and behaviours: An individual's belief in our values and behaviours is as important as their technical and/or professional knowledge, which is why our Job Descriptions are written with these in mind. Job objectives and responsibilities: To be the first point of contact with the client. Providing operational support to the team, in a Facilities Management environment. This is achieved by answering phone, radio calls, e-mails and face-to-face queries. Main duties: - Make and receive telephone queries. - Categorising and issuing of job cards for PPM's - Reactive and remedials to the correct engineer and subcontractor. - Ensuring that jobs are complete and returned in order to close dockets on the Prison CAFM system - (Planet FM) - Monthly Reports and timesheets – keeping record of engineer's overtime. - Issue of security keys and maintaining daily logs. - Operating Planet FM maintenance program (training to be provided) - Raising purchase orders on Coupa and keeping a record - Sustain SMC/SSC/PCA filing and assist with the auditors' requests - Other administration duties are filing work dockets, job cards and archiving. - Minute taking Follow up on outstanding work and orders with subcontractors. - Maintain spreadsheets. Person Specification: Previous administrative experience is essential. Previous experience with a CAFM system or other FM systems is also essential. Great people and communication skills. Microsoft Office skills are essential - especially Excel. Have fun and be passionate about what you do. If this role sounds of interest please get in touch ASAP :) 4587525