Event Monitoring Support Officer, Full-time, Temporary
Your New Company
Hays are partnering with a public service provider to recruit a temporary full-time Event Monitoring Support Officer to provide an event monitoring service (Monday to Sunday).
Your New Role
Cover shifts and workload as required to continually monitor a computerised event monitoring system for devices across the company network.Identify and categorise key system faults, report these efficiently and punctually to respective maintenance teams.Track assigned faults from identification through to resolution, ensuring that each fault is closed and associated time taken to resolve is recorded.Record notes and update logs on the event monitoring system for each fault.Escalate any faults which are not resolved inside service level agreement target times.Compile, produce, extract and issue daily, weekly, periodic and annual reports on fault categories, volumes, resolution times, reliability etc.Issue and record machine access keys to authorised staff members.Report software system faults with event monitoring system to supplier and track through to resolution.Investigate customer complaints about device downtime.Provide customer telephone support with queries relating to self-service machines.
What You'll Need to Succeed At least one year's experience in a clerical or administrative roleMinimum of 3 GCSEs including Maths and English or have 2 years of relevant experience in a similar postStrong focus on customer serviceAbility to identify and triage identified faultsAble to work on own initiative with a strong will to complete workload efficientlyAbility to communicate effectively with other colleaguesAble to work early mornings, evenings and weekends as part of a normal working week
What You'll get in Return£12.43 per hour37 hours per week (full-time)Temporary until end of NovemberLocated Belfast City CentreOnline timesheets with weekly payAccess to retailer discountsAccess to thousands of learning and development courses
What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.
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