More than 15 years of experience in IT infrastructureMinimum of 4+ years hands on work experience in Infrastructure Operations, Network Operations, Service Desk. Experience in Project/Program Management in relevant areas like Service Desk, Infrastructure Planning, Network Planning.Specific experience of onshore / offshore model, 3 tier model (offshore, account, customer) experienceStrong operations management skills (ITIL Certified) with ability to extract, analyses data to drive improvement actions.Project Management certification recommended.