About the Company As a Technical Supervisor, you will manage the delivery of all mechanical, electrical and associated maintenance services across the client site. You will manage a team of engineers plus sub-contractors ensuring that an effective and efficient service is delivered and maintained, service levels are in line with the contractual KPI's and overseeing supplier / labour costs to ensure financial targets are achieved. Build a strong working relationship with internal and external customers to ensure that all services are delivered in a professional, timely and cost-effective manner. Compile accurate management information/reporting as required and submit in a timely manner to appropriate stakeholders. Play a key role to support any site audits, including but not limited to, quality, health and safety, environmental and finance.About the Role The successful Technical leader will have strong technical knowledge of both electrical and mechanical systems, and Project experience would also be desirable but not essential. Be able to demonstrate a proven track record managing multi-disciplined teams including recruitment, disciplinaries, grievances, appraisals, and performance management. Can show an ability to manage operational spend and highly computer literate and experienced in using Microsoft applications.Responsibilities Manage customer escalations and communicate effectivelyPromote QHSE best practice and consistency within the teamAssist Engineers and planning team, providing support, advice and guidance to ensure best use of time and resourceRoute cause analysis of day to day issue for continuous improvement of processes and dataInvestigate and provide resolutions to issues that impact first time fix, double job handling and unnecessary sub-contracting Required Skills Excellent communication and negotiation skills with customer focusedAbility to solve problems positively and be pragmaticProven ability to work under pressure and be able to prioritiseYou will have a "can do" attitude with an eye for detail and be able to transmit and encourage the right behaviours Qualifications Proven FM competence and experienceExperience of working in a technical FM environmentMust have experience within the FM sector in a supervisory and/or customer facing role
