Credit Controller Up to £27,000 DOEMarston Holdings Limited is looking for an experienced Credit Controller to join their team on a full-time, permanent basis. Marston Holdings is a parent company formed of eight brand entities that each specialise in key areas of our overarching business. In a nutshell, we are the UK's largest judicial services company and pioneers in clean air technology, offering services that support local and central government, utilities, and private sectors through the delivery of market leading integrated technology-enabled solutions from design and implementation to management and recovery. The group currently has revenue of £326m, employs over 5,000 staff and has a network of 1,000 self-employed enforcement agents. The business operates 21 lines of business across several trading entities, primarily in the UK. The Position & Key ResponsibilitiesYou will proactively manage the debts of all clients, ensuring timely payments are made within the contractual payment terms. You will be responsible for making contact with customers with regards to their payment terms, supporting the Accounts Receivable team with reporting and any ad hoc projects as required. Undertaking proactive credit control via phone, email, customer portals or face to face meetingsContacting strategic customers mid-way through their payment termsLogging all client queriesRecording all PTP’s (Promise to Pays)Supporting the accounts receivable team as requiredEnsuring that the relevant forms are completed for any credit requests, write-offs or client refundsPreparing for and attending all allocated external customer visitsPreparing for and attending all monthly ledger reviewsWhere required, initiating proceedings to ensure outstanding debts are brought to a satisfactory conclusion, discussing any problem accounts with the Accounts Receivable and Credit Control ManagerEnsure cross functional support within the Credit Control team when requiredContribute to continuous improvements within your role and the wider team to improve accuracy and to eliminate errorsWorking towards individual and team targets and KPIs Person specification Intermediate in Excel (VLOOKUP’s, Pivot tables)Experience using live invoicing portalsConfident with accounts reconciliationAAT or CICM qualification is desirable but not essentialExcellent communication and teamworking skillsStrong organisational skills, with the ability to multitask and prioritisePerformance driven and keen to exceed expectationsProven customer service/client-facing experienceExcellent time managementProblem Solver (error detection, correction, and root cause analysis) What’s in it for you: Hybrid working – 2 days in the office / 3 from homeSalary: £27,000Contract: PermanentFull time, 37.5 hours per weekEnhanced Maternity and Paternity Package, subject to eligibility criteria25 days holiday plus bank holidaysEnhanced Health cash planPension schemeStaff benefits designed to suit your lifestyle – from discounts on retail shopping, travel and socialising to health & wellbeing If this sounds like the job for you, please apply....New starters will be subject to clearance through Disclosure Scotland and a Court Decree check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change.We are an equal opportunity employer, which means we’ll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we’re committed to creating an inclusive environment for all employees.