What You'll Be Doing:Manage, recruit, train, coach, and develop a team of QA Specialists, ensuring high performance and development through objective setting and learning plans.Oversee quality assurance activities across operational areas, ensuring adherence to policies, procedures, and regulatory requirements.Drive continuous improvement using structured frameworks, such as Ways of Working , and support ongoing development and change initiatives.Report on QA metrics to Senior Management and key committees, ensuring accurate and timely data for decision-making and regulatory compliance.Conduct Root Cause Analysis and implement solutions to improve customer experience, and identify development needs across QA processes.Regularly review policies, procedures, and regulatory requirements, ensuring they are up-to-date and aligned with governance standards.Key Skills & Experience:Solid understanding of Financial Services/Consumer Credit sectors and experience working in regulated environments.Proven leadership experience in managing Quality Assurance/Control functions.Strong data analysis, MI production, and reporting skills with a background in Risk-based and Root Cause Analysis.Excellent communication, coaching, and training skills, with a demonstrated ability to lead and motivate teams.Knowledge of SLA and KPI management and proficiency in Microsoft Office applications.What You'll Gain:Experience across operational processes and reporting on assurance activities to senior management.The opportunity to lead, coach, and develop a high-performing QA team in a key business assurance function.Build strong relationships across various operational and business assurance teams.How We'll Support You:Comprehensive induction and ongoing learning opportunities.Regular feedback, coaching, and clear objective setting to support your development.A work environment that encourages you to be your whole self and a culture of continuous learning.Attributes & Behaviours:Attention to detail, adaptability, and a positive attitude.Ability to work to tight deadlines while maintaining high standards.Empathetic, team-oriented, and driven to continuously improve quality and processes.This is an exciting opportunity to play a pivotal role in shaping the quality assurance framework and leading a team to deliver exceptional customer outcomes within a dynamic and regulated environment. ...