Job Description:Experience in handling voice calls / emails in in a international help desk is mustGood understanding and hands-on experience of Incident Management process / prioritization and categorization of incidents is importantMonitor the Incident Management queue, Assigning/Reassigning and follow up of tickets as per standard procedureBasic L1 level troubleshooting of the issues like desktop, network, printer, Active Directory, O365, Lotus Notes and email related issuesMonitor the Incident Management queue and update the incident management system with all the relevant information relating to an incident.Willingness to work in a rotational shift 247365