JobTitle:ServiceAdvisor(CarDealership)Location:EpsomSurrey,KT199NWSalary:Upto£34,000(dependingonexperience)+bonus(OTE£40,000+)Department:AftersalesOurclientisanindustryleadingandaward-winningemployerwhoareactivelylookingtorecruitaServiceAdvisorfortheirdealershipinWimbledon.JobPurpose:Todrivethestandardincustomercareanddeliveracourteousandefficientreceptionensuringahighstandardofcustomersatisfaction.ToensurehighstandardsofqualityworkmanshipandbeanadvocateoftheserviceProcessDevelopmentPlanandsupportcontinuousprocessimprovement.YoulldemonstrateourclientsPurpose,Principles,andAmbition(PPA)inalldealingswithcolleagues,customerandprospects.OurclientislookingforanexperiencedServiceAdvisorwhohastheabilitytoworktodeadlinesandhandlesensitiveandconfidentialinformation.You'llhaveexcellentcommunicationskillsandexperienceinaselling/customerserviceenvironment.Inadditiontoastrongpeoplebackgroundtheyarelookingforapplicantswhocandemonstratedrive,commitmentandenthusiasmalongwithwillingnesstocontributetotheteamandmoreimportantlytheircustomers.KeyResponsibilities:DrivethestandardincustomercarewiththediversecustomerbaseManagetherelationshipbetweencustomeranddealership.Managetheserviceprocesseffectively.Gobeyondprocessindeliveringexceptionalcustomerservice.Delivereffectivevalue-addedsalessolutionstocustomerstoethicallypromotethewiderangeofourclientsproductsandservices.EssentialSkills&Experience:Administrativeexperience.Abletohandlesensitiveandconfidentialinformation.Excellentcommunicationandcustomerserviceskillswithexperiencehandlingcomplaints.Evidenceofcustomerfacingadministrativeexperience.Experienceinaselling/customerserviceenvironment.Fulldrivinglicenseheldforaminimumof6monthswithfewerthan9penaltypoints.EvidenceofRighttoworkintheUKInadditiontoreceivingacompetitivesalary,fortherightcandidatethispositionwilloffer:Industryleadingpackage33daysannualleave(includingbankholidays)inadditiontoanannualleavepurchase&saleschemeBonuspaymentsbaseduponyourperformancePensionScheme&LifeAssuranceFordPrivilegevehiclepurchaseschemeDiscountonService,BodyshopandParts1dayeachyeartovolunteerforacharityofyourchoiceCycletoworkpurchaseschemeAccesstoPerksatWorkdiscountwebsiteANAMAZINGOPPORTUNITYWITHONEOFTHETOP25SUNDAYTIMESBESTBIGCOMPANIESTOWORKFORToapplyforthisexcitingrole,pleasesubmityourfullCVinthestrictestofconfidenttoLynneatPybusRecruitment.
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