Permanent, Full Time (37 hours per week)
Are you a team player and love working alongside colleagues throughout the business to deliver a first-class service to customers?
Are you a whizz at computers and can get up to speed on a variety of computer systems in no time?
Are you resilient and can keep a cool head under pressure, turning tricky situations into positive ones?
If so, this could be the role for you!
Our client is a registered charity providing affordable homes for people who need them. They are a housing association covering the North Devon area and have over 3,300 homes they provide accommodation to over 10,000 customers.
They are now seeking aCustomer Service Adviser someone to act as first point of contact for their customers, ensuring queries (whether that be by phone, in person, or email) are dealt with in a positive, professional, and helpful manner. You will resolve issues or effectively signpost customers to specialist teams and partner agencies, giving informed guidance on a variety of our client's services to include repairs, rent enquiries, anti-social behaviour queries and other housing related matters. No two calls or days are the same!
They are looking for someone who is able to offer advice and practical solutions to customers. With strong communication skills and an excellent telephone manner, youll be able to deal tactfully with a wide range of customers and always remain empathetic, calm, and courteous.
Youll have a high level of diplomacy skills to enable effective negotiations with both internal and external groups and be a strong team player, able to positively contribute to team goals.
If this sounds like what youre looking for and you want the opportunity to make a difference to their customers lives, we want to hear from you!
In return for your hard work, our client can offer you a wealth of benefits;
- 27 days holiday plus Bank Holidays
- 7% Employer Contribution Pension
- Cash Plan of up to £1,600 per year
- Employee Assistance Programme (EAP)
- Health & Wellbeing Support
- Family Friendly Policies
- Cycle to Work Scheme
- Tech Scheme
- Refer a Friend Scheme
Due to the nature of the role, successful candidates will be required to complete a basic DBS check.
Closing Date: 9:00am, 24 September 2024
Interviews: 27 September 2024
Our client is proud to be aDisability Confident Employer.As part of this commitment, they operate a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role to which they have applied. They request that all applications are submitted with a completed Equality & Diversity Form.
Previous applicants in the last six months need not apply.
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