We are looking to recruit a IT Service Delivery Technician for 39 hours per week based at our head office in Pembridge, and you will be required to travel to remote sites world-wide.
Why join Kingspan Insulation?
We are entrepreneurial, collaborative, and we stand behind a common cause – better buildings for a better world.
Kingspan Insulation are a leading manufacturer of high-performance rigid insulation within the construction industry, operating from our site in Pembridge, Herefordshire. With 188 sites worldwide Kingspan is a global leading employer.
You will be responsible for supporting all of Kingspan Insulation's services including applications, systems, hardware and customers.
Main duties:
- Work with the Service Delivery management team in agreeing common standards and practices and delivering against those standards. Ensure the achievement of departmental objectives.
- Ensuring that all tickets are handled according to agreed procedures and that documentation of supported components is available and in an appropriate format.
- Provides detailed documentation and guidance to all users in the effective use of systems and products where required.
- Identification and implementation of workarounds where required.
- Propose, discuss and evaluate potential solutions with other resolver teams including 3rd parties and implement agreed modifications or workarounds as directed.
- Perform onsite hardware and software fixes, and where necessary workarounds, across multiple sites.
- Assist with other projects and activities within the Division as appropriate.
- Maintaining the IT knowledgebase, through clear and accurate documentation of systems and related business procedures.
- Identify and work towards service improvements.
You will have experience in a similar role, and working in an office environment.
It is essential that you have the following:
- ITIL Foundation certificate
- English Language and Mathematics at GCSE new grades 9 - 4 (or GCSE A*-C; 'O' level A-C or CSE 1)
- Any IT related qualifications
- Ability to handle difficult and demanding customer environments and pressurised workload
- Ability to mentor and train junior members of the team
- Excellent numeracy skills and experience of using spreadsheets, with a good understanding of Office 365 and Exchange online
- Understanding of VM ware, WAN and LAN environments, MPLS and VPN fundamentals, and Microsoft Active Directory
- Detailed understanding of client hardware and operating system to affectively trouble shoot problems
- Mobile technologies
- Unified communications
- Strong attention to detail and organisation skills, with the ability to identify, analyse and solve problems
- Ability to work under pressure and achieve results
- Full UK Driving Licence.
What do we offer?
- 25 days Annual Leave (Plus Bank Holidays)
- Profit Related Bonus
- Contributory pension scheme
- 4 x salary Life Assurance
- Enhanced Maternity, Paternity & Adoption Leave
- Buy & Sell Annual Leave
- Service Recognition Rewards
- Supported Professional Development
Do you have the skills we are looking for? If so, click ‘apply' now to be considered as one of our IT Service Delivery Technician.
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