Job Purpose and Summary As a Resident Engineer, you will provide cost effective maintenance, and optimizing the technical performance of Hardware of products in the portfolio including maintenance and upgrading of Firmware (product system software) and product related applications via remote technical support using canon remote assistance tools.What we giveTo provide first line trouble shooting (root cause of problems) on the vast majority of standalone and connected Products within their portfolio.To achieve a high first-time fix rate and minimum recalls with the most cost-effective use of labor time and parts.Report about labor and parts investment, counter-reading by using CAESAR (Canon European Service Admin Coding) coding structure.Optimize the stock inventory and rotation and balance this against return to fit (RTF) visits.Signal commercial opportunities to the sales and Marketing department by using ‘OnSite-InSight’.Make contributions to the ongoing development of the team and overall service performance.Fully understand the customer requirements to support the functional approach of the Solution Business Strategy.Liaise and report back to relevant account manager on customer issues.Identify super-users and provide appropriate training on Canon products installed and software as appropriate, including printer drivers and features.Look for opportunities to develop other areas of the clients business and liaise with the account manager accordinglyWhat we askEngineering Degree or Diploma (electronics, mechanics and software) Relevant experience in the service industryExperience in understanding and following health and safety guidelinesDemonstrates a high technical aptitude with excellent fault-finding skillsGood customer handling and communication skills. Able to give customer instruction.Team player that focuses on optimizing the team outputGood commercial insight and business acumenAwareness to represent Canon as a company always (behavior, communication and presentation / appearance)Current GCC driving licenseYou will needFurther informationAble to work on own initiative and in a team environment.The ability to ‘think outside the box’ for when solving problems – innovative.A high level of accuracy to provide relevant/timely informationThe ability to get good results whilst working under pressureDiplomacy and good communication skills
