One of the TOP banks in S.A. is seeking an experienced Customer Service / Client Service Consultant to join their branch in Cape Town on a 12-month contract.
Qualifications and experience:
- Diploma
- Advanced diploma
- Degree
- No less than 2 years' experience within a Client Service role within asset management sector
- Must have experience within investments / retirement funds / pension funds
- Proper technical understanding of collective investment schemes and retirement products
- Clear criminal record and clear credit record
Job skills / competencies:
- Excellent English communication
- Respect
- Integrity
- Honesty
- Customer service
- Banking policies and procedures
- Customer relationship management
- Product knowledge
- Problem solving
- Adaptability
Job specification:
- Resolve investors queries
- Attend to calls - adhere to SLA
- Technical support - retirement and collective investment schemes
- Prevent losses
- Drive continuous improvement - processes, systems and policies