Job Description
To package large transaction deals by assessing and structuring credit applications, mitigating risk and facilitating sound working relationships with relevant stakeholders.
- Deliver against operational and cost targets.
- Prioritise resource allocation to minimise and reduce wastage.
- Monitor costs for the financial year according to the operational plan; allocate and approve expenditure.
- Review cost reports and resolve or explain variances to the budget; identify, control, and escalate potential risks that may lead to increased costs.
- Manage costs or expenses within approved budget to achieve cost efficiencies.
- Build relationships that allow for the managing of expectations, sharing of knowledge and diverse insights, and creation of buy-in.
- Engage in cross-functional relationships to obtain and provide work support.
- Deliver customer experience excellence aligned to organisational values and service standards.
- Build professional long-term relationships with customers based on trust that builds the brand.
- Collect and interrogate information and feedback to ensure full understanding of customer needs to deliver a quality service.
- Deliver service that exceeds customer expectations through proactive, innovative, and appropriate solution selection and application.
- Provide customers with relevant information to keep them informed of products and service options.
- Improve business decisions by providing accurate and reliable business intelligence together with analysing trends and data.
- Provide regular reports on delivery of services against agreed service level agreements and in terms of overall customer targets.
- Accumulate information to review work progress that provides input to reporting, decision making, and identification of improvement opportunities.
- Implement, monitor, and control business processes according to quality standards, policy, and compliance and governance requirements in area of accountability.
- Ensure the development, alignment, mapping, and implementation of end-to-end processes aligned to the customer journey map.
- Research, enable, and consult on improvements and opportunities to harness technology and platform enablement.
- Review existing processes and suggest innovative ideas to improve and streamline processes to drive efficiencies and minimise redundancy.
- Monitor customer feedback reports and align processes to maximise efficiencies.
- Assess own performance against competencies and skills required for delivery; identify development needs and select effective solutions to address own development needs.
- Prepare a personal development plan with management to implement and review as required.
- Monitor own progress against development plan and measure impact of results.
- Promote teamwork and inclusivity amongst team members and demonstrate behaviours that respect diversity.
- Partner and collaborate with team members to achieve team success.
- Share information and knowledge that benefits the team.
Qualifications and Experience
- 3 Year Qualification in Finance/Credit or similar.
- 3-5 Years Relevant Credit experience.
- Fleet Management Industry experience (Advantageous).
Job Details
Application Closing Date
03/10/24
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
#J-18808-Ljbffr