Time left to apply: End Date: September 30, 2024 (3 hours left to apply)
Job Requisition ID: R22133
Job Description
To provide excellent customer service through multiple channels (face to face, telephonic, internal, external, etc) by facilitating query resolution, processing customer requests, and managing customer expectations.
- Drive significant growth and profitability in the context of cost management.
- Deliver exceptional service that exceeds customer and stakeholder expectations through proactive, innovative, and appropriate solutions. Manage SLAs with internal and external service providers.
- Engage with customers in a professional way as specified in the service standards. Ensure customers' needs and expectations are understood. Process customers' requests in an efficient and effective way.
- Resolve all customer queries efficiently and within agreed timelines.
- Build and maintain relationships with internal and external parties to support the business strategy.
- Maintain expert knowledge on products including pricing, application procedures, processing, and timelines to drive and achieve relevant product and service targets.
- Provide an efficient administration service through careful and timely planning, reporting, and updating of all related information and systems relevant to customer queries/requests.
- Comply with governance in terms of legislative and audit requirements.
- Track, control, and influence business activities with the specific aim to increase sales and service efficiencies.
- Manage own development to increase competencies.
Job Details
Application Closing Date: 30/09/24
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. In order for us to fulfill this purpose, candidates can disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless we are required by law to disclose this information to other parties.
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About Us
Serving retail and commercial customers, FNB is so much more than a bank, offering life and short-term insurance, innovative savings and investment products, and a digital universe of solutions that help customers navigate challenges and opportunities of everyday life. It has a market-leading app and a globally recognized rewards system in eBucks. FNB has won multiple awards, including the Strongest Banking Brand in the World in the Brand Finance Banking 500 2023 report. FNB represents multiple opportunities for you to build an exciting and rewarding career, especially if you want to change people’s lives in an authentic, profound, and sustainable way.
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